> ## Documentation Index > Fetch the complete documentation index at: https://help.latchel.com/llms.txt > Use this file to discover all available pages before exploring further. # Setting Up Your Phone for Emergency Alerts (In-House and Third-Party Vendors) > Save Latchel's numbers and change a few phone settings so emergency job offers, on-call alerts, and work order updates always reach you. > [!NOTE] > > **This guide is for technicians**, whether you work in-house for a property manager or for a third-party vendor company. Most missed emergency alerts come from a phone setting that silences or filters calls and texts. A few minutes of setup makes sure every emergency reaches you, even at night or with Do Not Disturb on. > [!TIP] > > **In other words:** > > Save Latchel's numbers as one contact, mark it a Favorite, and let it through your phone's silence and spam filters. ## **The Numbers to Save** Latchel contacts you from up to three numbers. Save every one that applies to you. | What you get | Number | Who gets it | | - | - | - | | **Emergency job offers** | **(206) 900-9466** | Every technician who takes emergency jobs | | **On-call alerts** | **(978) 848-4371** | Only technicians on a property manager's on-call rotation | | **Work order updates** | Your property manager's **Latchel-assigned number** | Every technician working on their jobs | > [!TIP] > > You can text or call the work order number back anytime to update a work order. Not sure which number your property manager uses? Ask them. They can find it in their Latchel account. ## **How Emergency Alerts Work** > [card] Emergency job offers > > You get a text and a call from (206) 900-9466. To accept, tap the link in the text, answer the call, or call back. > [card] On-call alerts > > When you're on call, you get a text and a call from (978) 848-4371. Reply 1 to the text, or answer and press 1. The full work order follows by text. ## **Start Here: Three Fixes for Every Phone** **1. **Save the numbers as one contact**** Save every number that applies to you in one contact, for example "Latchel Emergencies" or your property manager's name. Phones trust saved numbers and are far less likely to silence or filter them. **2. **Mark the contact as a Favorite**** * **iPhone:** open the contact, then tap **Add to Favorites**. * **Android:** open the contact, then tap the **star**. Favorites can ring through Do Not Disturb. **3. **Text START if you ever replied STOP**** If you ever replied STOP to one of these numbers, its texts are switched off. Text **START** to that same number to turn them back on. ## **iPhone Settings** Menu names can vary by iOS version. **1. **Let Favorites through Focus**** Go to **Settings › Focus › Do Not Disturb › People**. Allow calls from **Favorites**, add your Latchel contact, and turn on **Allow Repeated Calls**. Repeat this for every Focus you use, including **Sleep**. **2. **Stop screening unknown callers**** Go to **Settings › Apps › Phone › Screen Unknown Callers** and set it to **Never**. On older iOS versions, turn off **Silence Unknown Callers**. **3. **Check filtered texts**** Go to **Settings › Apps › Messages › Unknown Senders**. Latchel texts may be sitting in the Unknown Senders or Spam list. Saving the contact moves them to your main inbox. **4. **Make sure no numbers are blocked**** Go to **Settings › Apps › Phone › Blocked Contacts**. If any Latchel number is listed, swipe left and tap **Unblock**. **5. **Turn on Emergency Bypass**** Open **Contacts**, choose your Latchel contact, then tap **Edit › Ringtone** and turn on **Emergency Bypass**. Do the same under **Text Tone**. Calls and texts then come through even on silent or in a Focus. ## **Android Settings** Pixel and Samsung menus are shown. Other Android phones are similar. **1. **Let starred contacts through Do Not Disturb**** * **Pixel:** go to **Settings › Modes** (or **Notifications**) **› Do Not Disturb**. * **Samsung:** go to **Settings › Notifications › Do not disturb**. Allow calls and messages from **Starred** or **Favorite** contacts, and allow **repeat callers**. **2. **Check spam and call screening**** Open the **Phone** app, tap **⋮ › Settings › Spam and Call Screen** (Samsung: **Caller ID and spam protection**). Make sure no Latchel number is filtered as spam or screened automatically. **3. **Unblock numbers and unknown callers**** In the **Phone** app, tap **⋮ › Settings › Blocked numbers**. Remove any Latchel number if it's listed, and turn off **Block unknown callers**. **4. **Rescue texts from Spam**** Open **Messages**, tap **☰** or **⋮ › Spam & blocked**. If a Latchel text is there, open it and tap **Not spam** or **Unblock**. ## **Still Not Getting Alerts?** * **Check your carrier's spam blocking.** Verizon Call Filter, AT\&T ActiveArmor, and T-Mobile Scam Shield can stop calls before they reach your phone. Add the Latchel numbers to the allowed list in your carrier's app. * **Use your regular phone number.** Calling apps like Google Voice often block automated calls and texts. Make sure your property manager has your regular mobile number. * **On a rotation?** Ask your property manager to check that your phone number is correct in their contact rotation. * **Still stuck?** Email [**success@latchel.com**](mailto:success@latchel.com) with your name, your phone model, and the time of the missed call or text. **Accepted an on-call alert and need to reach the resident? See the guide below.** > [card] [How to Call a Resident From an On-Call Alert](https://help.latchel.com/s/topic/0TO5e000000h9wpGAA/how-to-call-a-resident-from-an-on-call-alert.md) > > Call the resident straight from the alert page after you accept it.