> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 24/7 AI Virtual Receptionist (Non-Resident Call Intake)

> Learn how the 24/7 AI Virtual Receptionist opt-in upgrade routes calls from prospective tenants, owners, vendors, and other non-resident callers who reach your Latchel-assigned phone number.

### **What Is the 24/7 AI Virtual Receptionist?**

The 24/7 AI Virtual Receptionist is an opt-in upgrade to your existing Latchel-assigned phone number. It is **not a new or separate phone number** — it simply expands what happens when someone who isn't a current resident calls your Latchel line.

### **How to Opt In**

Email [success@latchel.com](mailto:success@latchel.com) to request activation for your account.

### **How Calls Are Routed**

If a caller isn't already registered in Latchel, they'll hear a short prompt: "If you are a current resident, press 1. For all other callers, press 2."

* Residents who press 1 continue through Latchel's normal maintenance intake process.
* Everyone else — prospective tenants, owners, vendors, and other non-resident callers — is routed to the AI Receptionist flow.

### **What Gets Captured**

For every call handled by the AI Receptionist, Latchel stores:

* A summary of the call
* A recording of the call
* A full transcript of the call

### **Routing Options**

You can choose how the summary, recording, and transcript are delivered. Available routing methods include:

* Email
* SMS
* A Latchel task
* Slack notification
* Webhook

Specify your preferred method(s) and recipients when you request activation.

### **Giving Feedback**

Just like maintenance intake, it's easy to let us know how the AI Receptionist did — you can give feedback right from the call itself.

### **Supported Languages**

The AI Virtual Receptionist supports both **English** and **Spanish**.

<Note>
  Call forwarding to a live line is not yet available. The AI cannot transfer a caller mid-call — routing to your team happens after the call has ended.
</Note>