> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Communication & Notification Settings

> Stay in control of how and when you receive updates with Latchel’s Communication & Notification Settings. This section walks you through the different ways you can manage notifications—whether it's by email, SMS, or phone—so you never miss an important update. You’ll also learn how to customize team contact preferences, escalation settings, and after-hours communication rules. Use these guides to ensure the right people are notified at the right time, keeping your maintenance operations running smoothly.

### **Reaching the Right Latchel Team**

<Card title="How to Contact Latchel" color="#ff9b8a" icon="phone-volume" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-to-Contact-Latchel">
  Know the best ways to get in touch with Latchel for urgent or general support needs.
</Card>

### **Call and SMS Communication**

<CardGroup cols={2}>
  <Card title="Latchel Phone Numbers" color="#ff9b8a" icon="phone-office" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/Latchel-Phone-Numbers">
    Avoid missing calls from Latchel by knowing these phone numbers.
  </Card>

  <Card title="Property Manager 360 Degree Communication View" color="#ff9b8a" icon="comment-sms" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/Property-Manager-360-Degree-Communication-View">
    Get a complete view of all communication on a work order in one place.
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="How To Send SMS Messages From Latchel" color="#ff9b8a" icon="envelope-open-text" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-To-Send-SMS-Messages-From-Latchel">
    Use Latchel’s platform to send and manage SMS communication.
  </Card>

  <Card title="End SMS Conversation Without Assigning It to Property Managers" color="#ff9b8a" icon="square-envelope" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/End-SMS-Conversation-Without-Assigning-It-to-Property-Managers">
    Close out SMS threads without triggering a handoff to property managers.
  </Card>

  <Card title="How to Filter SMS by Portfolio" color="#ff9b8a" icon="filter-list" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-to-Filter-SMS-by-Portfolio">
    Narrow your SMS view by portfolio to focus on the right conversations.
  </Card>

  <Card title="SMS Transcripts" color="#ff9b8a" icon="message-bot" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/SMS-Transcripts">
    Download or review full SMS conversation history on any work order.
  </Card>
</CardGroup>

### **Tagging Conversation**

<CardGroup cols={2}>
  <Card title="How to Ensure an SMS Conversation Has the Right Tag" color="#ff9b8a" icon="user-tag" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-to-Ensure-an-SMS-Conversation-Has-the-Right-Tag">
    Keep your SMS inbox organized by using the correct tags.
  </Card>

  <Card title="How to Tag SMS Conversations Started by a Property Manager" color="#ff9b8a" icon="user-check" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-to-Tag-SMS-Conversations-Started-by-a-Property-Manager">
    Ensure outbound messages from property managers are properly tagged.
  </Card>

  <Card title="How to Handle Tags for Someone Asking About Multiple Work Orders" color="#ff9b8a" icon="tag" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-to-Handle-Tags-for-Someone-Asking-About-Multiple-Work-Orders">
    Tag multi-topic SMS messages properly to track each work order.
  </Card>

  <Card title="How to Tag Video Calls to a Work Order" color="#ff9b8a" icon="file-video" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-to-Tag-Video-Calls-to-a-Work-Order-New-Experience">
    Link video calls directly to the relevant work order for easy reference.
  </Card>
</CardGroup>

### **Other Communications & Notification Settings**

<CardGroup cols={2}>
  <Card title="Customize How Long Latchel Waits Before Contacting Your Next Service Provider" color="#ff9b8a" icon="message-lines" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/Customize-How-Long-Latchel-Waits-Before-Contacting-Your-Next-Service-Provider">
    Adjust the time delay between contacting your preferred service providers.
  </Card>

  <Card title="How to Setup Owner Communication" color="#ff9b8a" icon="message-smile" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-to-Setup-Owner-Communication">
    Enable and customize how and when owners receive work order updates.
  </Card>

  <Card title="How to Change the User Notification Group via Work Order" color="#ff9b8a" icon="screen-users" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-to-change-the-user-notification-group-via-work-order-New-Experience">
    Switch the notification recipient group for a specific work order.
  </Card>

  <Card title="Task Notification Settings" color="#ff9b8a" icon="diagram-subtask" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/Task-Notification-Settings">
    Manage who gets notified and how for specific work order tasks.
  </Card>

  <Card title="How to Access & Read Call Logs" color="#ff9b8a" icon="phone-intercom" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-to-Access-Read-Call-Logs-New-Experience">
    Learn where to find and understand detailed call activity on work orders.
  </Card>

  <Card title="How to Add a Special Note to a Work Order" color="#ff9b8a" icon="notes" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-to-Add-a-Special-Note-to-a-Work-Order-New-Experience">
    Attach important notes or instructions directly to a work order.
  </Card>
</CardGroup>