> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Comprehensive Work Order Guide
> This collection of help articles is your go-to resource for understanding the full life cycle of a work order in Latchel. These articles are designed to support both day-to-day tasks and more advanced workflows, so your team can stay organized and deliver exceptional service with confidence.
### **Video Tutorial: Start from Here!**
### **Getting Started with Work Orders**
A walkthrough to help owners stay in the loop and take action on work orders assigned to their properties.
Understand how a work order flows from creation to completion, including key statuses and team actions.
A breakdown of everything you can see and do on an individual work order page.
A simple guide to what each work order status means and how it impacts workflow.
Learn how to create and submit a new work order in just a few steps.
### **Searching & Filtering**
Use filters to quickly find work orders by property, status, severity, and more.
### **Updating & Managing Work Orders**
Learn how to split a work order with multiple issues into separate requests.
Follow this help guide to combine multiple non-emergency work orders at the same property.
Manually update work order statuses based on progress or new information.
Edit or clarify work order summaries to give your team the right context.
Quickly change a work order's title to better reflect the task at hand.
Update the work order ID to match internal tracking systems if needed.
Swap out the service provider handling a work order with a few clicks.
Move a work order to a different property when submitted under the wrong one.
Assign a different resident to a work order for better communication.
Adjust the urgency level of a work order to match the issue’s actual priority.
Edit the approved budget for ongoing work based on new estimates or changes.
Learn how to review, approve, or deny estimates and bids submitted by service providers within Latchel.
Adjust the required skill to ensure the right type of service provider is assigned.
### **Controlling Work Order Flow & Permission**
Pause work orders that need to wait without canceling them.
Track work orders waiting on parts or materials with this status update.
Know what to check and how to move pending work orders forward.
Take the next steps when a work order is paused for property manager input.
Prevent a provider from being changed once locked into a job.
Prevent residents from canceling critical work orders by marking them as mandatory.
Add a new issue type or location tag directly from an open work order.
Indicate when service providers can enter properties without a resident present.
### **Duplicate, Recall & Reopen**
Understand how duplicates and recall orders differ and when each is used.
Review and act on flagged duplicates to avoid redundant work.
Reopen a previously closed work order when additional action is needed.
### **Canceling & Resending**
Cancel a work order when it’s no longer needed or was submitted in error.
Resend job details if a provider needs a reminder or didn’t receive them.