> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Emergency & Escalation Settings

> Managing emergencies efficiently is critical in property maintenance—and Latchel makes it easier for you. The Emergency and Escalation Settings section helps you take control of how urgent situations are handled. From setting clear contact protocols and on-call schedules to defining emergency vs. non-emergency workflows, this guide ensures your team stays prepared, informed, and responsive when it matters most.

### **Emergency Identification & Escalation Criteria**

<Card title="Emergency Escalations: Property Damaging and Extreme Habitability Situations" icon="house-chimney-crack" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/Emergency-Escalations-Property-Damaging-and-Extreme-Habitability-Situations">
  Understand when Latchel will escalate an issue due to property damage or extreme habitability concerns.
</Card>

<CardGroup cols={2}>
  <Card title="Maintenance Automation: Emergency vs. Non-Emergency" icon="house-day" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/Maintenance-Automation-Emergency-Vs-Non-Emergency">
    Learn how Latchel distinguishes emergencies from standard requests and automates accordingly.
  </Card>

  <Card title="Emergency Process Quick Guide" icon="light-emergency-on" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/Emergency-Process-Quick-Guide">
    A fast, simplified reference on how emergencies are identified and managed within Latchel.
  </Card>
</CardGroup>

### **Intake Settings**

<CardGroup cols={1}>
  <Card title="Introduction to Intake Settings" icon="gear-complex-code" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/Introduction-to-Intake-Settings">
    Learn about Latchel's new feature of managing your work order flow!
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Managing Intake Settings" color="#ff9b8A" icon="arrows-to-line" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/Managing-Intake-Settings">
    Manage rules for your work orders to match your team's preferences.
  </Card>

  <Card title="Intake Settings Rule Analyzer" color="#ff9b8a" icon="head-side-brain" horizontal>
    Learn how the Rule Analyzer helps you write clearer, more accurate intake rules—and how to simulate a resident conversation to test them.
  </Card>

  <Card title="How Emergency Temperature Works with Intake Settings" color="#ff9b8a" icon="temperature-sun" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-Emergency-Temperature-Works-with-Intake-Settings">
    Set a rule for when a temperature exceeds the thresholds.
  </Card>

  <Card title="Work Order Processing with Intake Settings" color="#ff9b8a" icon="list-check" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/Work-Order-Processing-With-Intake-Settings">
    Learn how your work orders are processed with the rules you set in Intake Settings.
  </Card>
</CardGroup>

### **Communication & Response Protocols**

<CardGroup cols={2}>
  <Card title="Emergency Outbound Communication Process" icon="phone-arrow-up-right" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/Emergency-Outbound-Communication-Process">
    Learn how Latchel reaches out to your team during emergency situations and what to expect.
  </Card>

  <Card title="How to Contact Latchel" icon="phone-volume" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-to-Contact-Latchel">
    Know the best ways to get in touch with Latchel for urgent or general support needs.
  </Card>

  <Card title="How to Update Your Escalation Contacts" icon="list-ol" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-to-Update-Your-Escalation-Contacts">
    Ensure the right people get notified by updating your emergency escalation contact list.
  </Card>

  <Card title="Setting Up Pre-Dispatch Instructions with Latchel" icon="truck-fast" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-to-Send-Latchel-Pre-Dispatch-Instructions">
    Provide Latchel with key instructions to follow before dispatching vendors to emergencies.
  </Card>
</CardGroup>

### **Availability & Scheduling Settings**

<CardGroup cols={2}>
  <Card title="How to Restrict Evening Availability for Non-Emergency Work Orders" icon="phone-slash" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-to-Restrict-Evening-Availability-for-Non-Emergency-Work-Orders">
    Control when your team is contacted by limiting non-emergency outreach during off-hours.
  </Card>

  <Card title="How to Set-up an On-Call Rotation" icon="clock-rotate-left" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-to-Set-up-an-On-Call-Rotation">
    Set up rotating on-call schedules to evenly distribute after-hours responsibilities.
  </Card>
</CardGroup>