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Learn how Latchel automatically follows up with service providers for outstanding invoices after a work order is complete, and what to do when reminders stop.

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How It Works

When a work order is finished and an invoice hasn’t been submitted, the work order moves into Awaiting Invoice and Latchel begins collecting it automatically. No action is required from the property manager.

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The First Week

Latchel requests the invoice from the service provider every day for the first 7 days. The request appears in their daily Latchel task list alongside everything else needing their attention.

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After the First Week

What happens next depends on whether that provider still has open work with the property manager.
If they have other open work orders, the invoice request stays in their daily task list and reminders continue automatically — every day, for as long as they have open work. Nothing expires and nothing needs restarting.If they have no other open work, the daily task list no longer reaches them, so automatic reminders stop. A task opens to notify the property manager, so no work order goes quiet without their awareness.

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Requesting an Update at Any Time

For a provider who has gone quiet, Latchel’s Automated Vendor Calls can place a call asking for the invoice — on demand, as often as needed. There’s no waiting on a reminder schedule; the call is triggered whenever an answer is needed. If the account doesn’t have Automated Vendor Calls, the property manager can ask their account manager about enabling it.

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If the Provider Can’t Be Reached

Reminders only work if a service provider has a usable email address or a textable phone number. If they have neither — or they’ve opted out of automated messages from Latchel — the task will say so.
The fix depends on the reason:
  • No email or phone on file — adding one to their Service Provider profile allows Latchel to reach them again.
  • Opted out of automated messages — only the provider can opt back in. Adding contact details won’t change it.

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How to Stop Invoice Collection on a Work Order

Any of the following ends collection: When the service provider uploads an invoice through their Latchel dashboard. When the property manager marks the work order complete or cancels it.

Need help in completing or canceling a work order? Check the help guide below!

How to Update the Work Order Status (i.e. to Scheduling, Pending, Completed, Canceled)

Manually update work order statuses based on progress or new information.
When the service provider was paid directly and no invoice is coming — marking the work order complete ends collection. When the Invoice collection is turned off for that provider entirely in their Service Provider Management profile. (Any work order already in Awaiting Invoice will still need to be completed or cancelled separately.) Looking for the steps on how to turn this settings off? Go to the help article below!

How to Disable Automatic Invoice Collection from Preferred Service Providers

Learn how to stop Latchel from automatically collecting invoices on your behalf.
Last modified on August 18, 2026