> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.
# How Latchel Collects Invoices From Your Service Providers
Learn how Latchel automatically follows up with service providers for outstanding invoices after a work order is complete, and what to do when reminders stop.
### **How It Works**
When a work order is finished and an invoice hasn't been submitted, the work order moves into **Awaiting Invoice** and Latchel begins collecting it automatically. No action is required from the property manager.
#### **The First Week**
Latchel requests the invoice from the service provider **every day for the first 7 days**. The request appears in their daily Latchel task list alongside everything else needing their attention.
#### **After the First Week**
What happens next depends on whether that provider still has open work with the property manager.
**If they have other open work orders**, the invoice request stays in their daily task list and reminders continue automatically — every day, for as long as they have open work. Nothing expires and nothing needs restarting.
**If they have no other open work**, the daily task list no longer reaches them, so automatic reminders stop. A task opens to notify the property manager, so no work order goes quiet without their awareness.
### **Requesting an Update at Any Time**
For a provider who has gone quiet, **Latchel's Automated Vendor Calls can place a call asking for the invoice** — on demand, as often as needed. There's no waiting on a reminder schedule; the call is triggered whenever an answer is needed.
If the account doesn't have Automated Vendor Calls, the property manager can ask their account manager about enabling it.
### **If the Provider Can't Be Reached**
Reminders only work if a service provider has a usable email address or a textable phone number. If they have neither — or they've opted out of automated messages from Latchel — the task will say so.
**The fix depends on the reason:**
* **No email or phone on file** — adding one to their Service Provider profile allows Latchel to reach them again.
* **Opted out of automated messages** — only the provider can opt back in. Adding contact details won't change it.
### **How to Stop Invoice Collection on a Work Order**
Any of the following ends collection:
When the **service provider uploads an invoice** through their Latchel dashboard.
When the property manager marks the **work order complete or cancels it**.
**Need help in completing or canceling a work order?** Check the help guide below!
Manually update work order statuses based on progress or new information.
When the **service provider was paid directly** and no invoice is coming — marking the work order complete ends collection.
When the **Invoice collection is turned off** for that provider entirely in their **Service Provider Management** profile. *(Any work order already in Awaiting Invoice will still need to be completed or cancelled separately.)*
**Looking for the steps on how to turn this settings off?** Go to the help article below!
Learn how to stop Latchel from automatically collecting invoices on your behalf.