> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.
# How to Add Warranty Information
> This guide explains how to add warranty information to a property in Latchel. When added, all non-emergency work orders for that property will be sent to you for approval before dispatching begins. Emergencies will still be handled by Latchel, but we do not coordinate with Home Warranty companies—any follow-up must be managed directly by your team.
### **Adding Warranty Information**
* This setting **does not** apply to **emergency situations**—Latchel will continue to dispatch emergencies as needed. Additionally, Latchel **does not** **coordinate** with **Home Warranty companies**.
* In the case of an emergency at a property covered by a Home Warranty, Latchel will attempt to resolve the issue directly.
* If it can be de-escalated, we will not forward the request to the warranty provider.
On the Latchel portal click the **Places** dropdown, then select **Properties**
**Select the property** that you want to update the warranty.
In the property profile page under **Details**, find the **Warranty Information** field from there you can add the information or data in relation to the property warranty. Then, click **Save**.
### **Escalating Work Orders with Warranty Info to Latchel**
If, after your internal review, you decide Latchel should handle the work order, you can request coordination by either:
* messaging us through the portal,
* clicking **Action** on the work order and selecting **Reschedule Work Order**. This will prompt Latchel to follow up on the request.
No further action is required if you do not approve.
And that's it! You have successfully added the property's Warranty Information!