> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Restrict Evening Availability for Non-Emergency Work Orders

Previously Latchel does not support any ability for Property Managers to restrict any availability window for work order appointments. As a result, residents and service Providers may take an appointment between 8:00 AM - 8:00 PM.

The property manager and admin can now limit the scheduling of non-emergency work orders during the evening hours of 4:00 PM - 8:00 PM at the property, portfolio, or company level for non-emergency work orders.

**How to disable evening availability?**

Changes can be done either on property, portfolio, or company level. For this example, let's take a look at the property level. 

From the main dashboard, click on **Places** then **Property**. 

<Frame>
  <img src="https://mintcdn.com/latchel-81/nct6_qHBRqN9KvB-/images/rtaImage-2-64.jpg?fit=max&auto=format&n=nct6_qHBRqN9KvB-&q=85&s=3b3839bd2d115ac3e85449b4a18b6f7c" alt="image.png" width="43" height="39" data-path="images/rtaImage-2-64.jpg" />
</Frame>

Search and select the property you wish to change the appointment availability. 

<Frame>
  <img src="https://mintcdn.com/latchel-81/nct6_qHBRqN9KvB-/images/rtaImage-2-65.jpg?fit=max&auto=format&n=nct6_qHBRqN9KvB-&q=85&s=9afeb57b30759c12bbc89f1b56aaeec7" alt="image.png" width="43" height="39" data-path="images/rtaImage-2-65.jpg" />
</Frame>

From the **Details** tab, scroll down to the bottom of the page and look for the new feature **Non-Emergency Scheduling**. Click the arrow to go up and show the Disabling Evening Time Slots.

When it is **ON** it means yes, you are disabling the evening time slots, if **OFF**, it means not disabling evening time slots for non-emergency work orders. 

Property managers and admins can choose to **override** the evening limit appointment and will be prompted by a warning message. Choosing "Yes" is to override the evening window and pressing "No" will allow them to change their times to something that is before the evening window.

<Frame>
  <img src="https://mintcdn.com/latchel-81/nct6_qHBRqN9KvB-/images/rtaImage-2-66.jpg?fit=max&auto=format&n=nct6_qHBRqN9KvB-&q=85&s=578e582c07da58e5e4c9adfcd86464b0" alt="image.png" width="650" height="213" data-path="images/rtaImage-2-66.jpg" />
</Frame>

<Frame>
  <img src="https://mintcdn.com/latchel-81/nct6_qHBRqN9KvB-/images/rtaImage-2-67.jpg?fit=max&auto=format&n=nct6_qHBRqN9KvB-&q=85&s=846ca899192660af9ec5564a14b8f3c0" alt="image.png" width="516" height="313" data-path="images/rtaImage-2-67.jpg" />
</Frame>

 Here's how the availability would like if the evening time slot is disabled when a resident would like to pick availability for an appointment visit.

Notice that evening time slots (4 PM - 8 PM) were grayed out. 

<Frame>
  <img src="https://mintcdn.com/latchel-81/nct6_qHBRqN9KvB-/images/rtaImage-2-68.jpg?fit=max&auto=format&n=nct6_qHBRqN9KvB-&q=85&s=36462e8a496e931c74ce3322e2981d3a" alt="image.png" width="1180" height="555" data-path="images/rtaImage-2-68.jpg" />
</Frame>

\*\*Note: \*\*
Existing work orders with evening availability already on will not be affected by this change. 
Emergency work orders may continue to choose availability including evening time.
Appointment availability is limited to 4:00 PM and the end time of 6:00 PM which applies to vacant properties. 
