> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.
# How to Set-up an Contact Rotation
> Setting up an contact rotation takes just a few minutes. Once configured, it will automatically alert your designated technicians or team members when a qualifying issue is submitted — no manual dispatching required.
### **Pre-Requisites Before Setting Up**
Before starting, confirm that both prerequisites below are in place. Without them, contact rotations will not be available or function correctly.
1. **Contact Rotation package is active**
Your company must be subscribed to the **ER-SaaS-RBP** package and have the **"Include On-Call"** toggle enabled. If either condition is not met, the contact rotation feature will not be available to configure.
2. **Service providers are marked as in-house**
Any service providers you want to add to a rotation must have the **"in-house"** toggle enabled on their profile for the PM company. Technicians without this setting will not appear as selectable in the rotation layer setup.
### **Setting Up the Contact Rotation**
From your dashboard, go to the **Tools** tab, then choose **Contact Rotations**.
On the next page, click **Create New**, then **give the rotation a clear, descriptive name** (e.g., "Emergency Maintenance" or "Parking Issues"). Click **OK** once done.
In the new rotation, click **Add Layers** or the **pencil icon** at the right upper corner of the page to start setting up the schedules.
In the Layers tab, click either **+Add Tech Layers** or **+Add Backup Layer**.
**What are Layers?**
* **Tech Layers or First Responders** - Technicians and contractors who physically respond to emergencies. Multiple layers allow for shift coverage and escalation.
* **Backup Layers or Escalation Contacts** - Property managers or staff who should be notified if technicians don't respond. The safety net for critical situations.
Start with a tech layer to define your primary contact schedule, then add a backup layer for peace of mind.
Select the **rotation type**, then click **Add Layer**.
**Rotation Types:**
* **Calendar rotation** - Coverage for specific times and days
* **Block rotation** - 24/7 continuous coverage
**A. Setup Calendar Rotation**
Next, click on any **empty day** to make the **Add Time Slot** option appear.
Select the **technician** (or backup) from the **dropdown**, or click **+Create Technician** if they are not yet listed. Then, **set the day and start and end times** for the schedule. Click **Add** to save.
**Repeat these steps** for each day you want the technician scheduled on the rotation.
Make sure that the service provider you want to include on the contact rotation is set up with **In-House** billing.
**Need help in setting up your service provider as In-house?** Check the help guide below.
Learn how to navigate your service provider details and make changes easily.
Finally, adjust the **Repeat Cadence**. This will set how often the weekly schedule repeats.
**B. Setup Block Rotation**
Choose **Block Rotation**, then click **Add Layer**.
Select the **Technician (or Backup)** from the dropdown list, or **+Create Technician** (or PM User if Backup Layer) if the person is not yet added in Latchel. Also setup the **Rotation Frequency**, and **Handoff Time**.
For **Rotation Frequency**, you can select the number of **days or weeks**. If the frequency is set to weeks, the **Handoff Time** will require you to **choose the day of the week** when the next person will be scheduled to be called.
When finished setting up your new contact rotation, click **Close** at the bottom of the screen. The new contact rotation will show on your screen.
