> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SMS Transcripts

> You can now view a transcript of all SMS conversations that have been tagged to a work order.

This feature is designed to provide a comprehensive view of all conversations related to a specific work order, including those between resident owners, service providers, and anyone at your company or Latchel.

From the work order page, click **Transcripts** on the left bottom part of the page.

<Frame>
  <img src="https://mintcdn.com/latchel-81/VUGuPLh8p8v3IImf/images/rtaImage-679.jpg?fit=max&auto=format&n=VUGuPLh8p8v3IImf&q=85&s=1d5c93a1424d074833610cbfd99a2c31" width="469" height="650" data-path="images/rtaImage-679.jpg" />
</Frame>

From here, you will see the conversations related to the work order. If there are multiple SMS conversations, select the SMS conversation you wish to view by clicking the **recipient's name** on the left.

<Frame>
  <img src="https://mintcdn.com/latchel-81/VUGuPLh8p8v3IImf/images/rtaImage-680.jpg?fit=max&auto=format&n=VUGuPLh8p8v3IImf&q=85&s=521ab83a4c56ceae208778973f61c60d" width="1341" height="325" data-path="images/rtaImage-680.jpg" />
</Frame>

<Info>
  **NOTE:** *SMS conversations must be tagged to the correct work order. We also recognize that residents, service providers, and owners might have multiple contact numbers. For ease of reference, these numbers are conveniently located right below the individual's name. The contact numbers of the recipient can be seen both in the SMS header and the left tab.*
</Info>

**To learn more about SMS tagging, you may visit these related help guides:**

* **[How to Ensure an SMS Conversation Has the Right Tag](/s/topic/0TO5e000000h9wqGAA/How-to-Ensure-an-SMS-Conversation-Has-the-Right-Tag)**
* **[How to Tag SMS Conversations Started by a Property Manager](/s/topic/0TO5e000000h9wqGAA/How-to-Tag-SMS-Conversations-Started-by-a-Property-Manager)**