> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Create a Technician Guide for Saving Emergency Numbers

> Make a one-page guide with your logo that shows your technicians which Latchel numbers to save and how to let emergency calls and texts through on their phones.

Most missed emergency alerts come from a phone setting that silences or filters calls and texts. Use the builder below to make a one-page guide for your technicians. Add your logo and your Latchel-assigned numbers, then download it as a PDF or as a web page you can send or post.

> [!NOTE]
>
> **One guide for in-house technicians and third-party vendors.** In the builder, choose how your emergencies reach technicians. Emergency job offers come from **(206) 900-9466**, and on-call alerts come from **(978) 848-4371**. If you're an on-call only customer, choose **On-call rotation only** so the guide doesn't list the job offer number.

> [!TIP]
>
> **In other words:**
>
> Fill in your company details, check the preview, and download the guide to share with your technicians.

## **How to Make Your Technician Guide**

**1. **Add your company details****

Type your company name, click **Upload Company Logo** to add your logo, and pick a brand color from the swatches or click **Custom color**. The contact name is what technicians save the numbers as, for example "Pam T Work Orders".

**2. **Add your Latchel numbers****

Choose how your emergencies reach technicians: **Emergency job offers only** adds **(206) 900-9466**, **On-call rotation only** adds **(978) 848-4371**, and **Both** adds both numbers. Then add your Latchel-assigned number, which technicians get work order calls and texts from. Not sure which number Latchel assigned to you? See the guide below.

> [card] [How to View Your Latchel-Assigned Phone Number](https://help.latchel.com/s/topic/0TO5e000000h9wqGAA/How-to-view-your-Latchel-Assigned-Phone-Number.md)
>
> Find the numbers Latchel assigned to your account in your dashboard.

**3. **Edit the footer****

The footer tells technicians what to do if they still miss calls or texts. Change the text to add your own contact details, office hours, or anything else your team needs.

**4. **Download and share****

Click **Download PDF** to save the guide as a PDF file, or click **Download web page** to get an HTML file you can email, print, or post on your own site. To start over, click **Clear form**.

Company name
Contact name technicians save

Company logo

Brand color (click a swatch or pick your own)

Custom color

Selected:

Latchel numbers

How do your emergencies reach technicians?

Your Latchel-assigned numbers (optional, up to 2)

Footer

Footer title

Column 1
Column 2
Extra info (optional)

Download web page
Clear form

Preview

Technician guide preview

> [!NOTE]
>
> Nothing you enter here is saved or sent to Latchel. Your details stay in your browser and are cleared when you leave the page, so download your guide before you close it.

**Want to send your technicians a link instead? Share the guide below. It has the same numbers and phone settings.**

> [card] [Setting Up Your Phone for Emergency Alerts](https://help.latchel.com/s/topic/0TO5e000000h9wpGAA/setting-up-your-phone-for-emergency-alerts.md)
>
> Step-by-step phone setup for in-house technicians and third-party vendors.

**Need more help with on-call alerts? See the guide below.**

> [card] [How to Troubleshoot On-Call Alerts for Your Technicians](https://help.latchel.com/s/topic/0TO5e000000h9wqGAA/how-to-troubleshoot-on-call-alerts-for-your-technicians.md)
>
> Check phone numbers, let alerts through, and add backup contacts.