> ## Documentation Index > Fetch the complete documentation index at: https://help.latchel.com/llms.txt > Use this file to discover all available pages before exploring further. # The Work Order Section This section contains detailed work order queries and work order-specific metrics. Let's go through each metric and learn their importance! ### **Work Order Details** This **provides comprehensive work order information** including property details, resident names, vendor information, problem/category, state, and creator information. Acces the **Reports** section, then select **Work Orders**. Latchel 03 02 2026 11 34 AM Using the available filters, **select the** **work order details** you would like to display. Latchel 03 02 2026 11 38 AM Finally, **export the data** based on your preference. Image 03 02 2026 11 47 AM Image 03 02 2026 11 48 AM ### **Median Speed to Schedule Appointment** This metric calculates the **median time** (in hours with decimal precision, e.g., 0.1 hours) **between when a job is first offered to a vendor** (or assigned if no offer exists) and **when the appointment is scheduled**. It also measures how quickly vendors schedule appointments after being offered/assigned. Latchel 03 02 2026 11 59 AM ### **Missed Appointment Rate** This calculates the percentage of work orders that had a confirmed appointment but had a **"no show"** reported. This metric identifies appointments where the service provider did not show up or where the resident reported issues with the appointment. Latchel 03 02 2026 12 00 PM(1) ### **Average Work Order Review** This calculates the average work order review score. This is a repeat of the **"Resident Review Score"** metric from the main dashboard, but shown for reviews given each month based on when the work order was updated (since there is no specific review date field). Latchel Analytics › Work Order Metrics 03 02 2026 12 01 PM ### **Median Work Order Resolution Time** This calculates the median time (in days) between work order creation and the visit time. This metric measures **how long it takes from when a work order is created until the service visit occurs.** Latchel Analytics › Work Order Metrics 03 02 2026 12 02 PM Each metric tiles can be exported. Follow the help guide below. Learn how to export your analytics reports through this guide.