> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Vendor Insight Section
The Vendor Insights section in Latchel Analytics highlights key performance metrics that help property managers evaluate vendor reliability and efficiency. By comparing top and lowest performers across scheduling speed, missed appointments, review ratings, and resolution time, you can quickly identify vendors who consistently deliver the best results.
### **The 4 Key Metrics**
Go to the **Vendor Insights** to see all 4 key metrics available!
Use the **filters, sorting options, and toggle options** in each metric to customize the list.
Hovering your mouse to the upper right corner of the list will give you the option to sort, filter, and export this metric too!
Just look for **View applied filters** ( ), and **More** ( )!
### **Vendor Scheduling Time**
This identifies the **top 10 best-performing and top 10 worst-performing vendors** **based on their speed to schedule appointments**. This metric measures **how quickly vendors schedule appointments** after being offered/assigned work orders. The same query can be used to generate both rankings by sorting vendors by median hours\_to\_confirm in ascending order (best) or descending order (worst).
**Dashboard Display:**
🚀 **Top Performing**: Vendors with the lowest median hours\_to\_confirm (fastest to schedule)
⚠️ **Worst Performing**: Vendors with the highest median hours\_to\_confirm (slowest to schedule)
### **Vendor Missed Appointment Rate**
This metric identifies the **top 10 best-performing and top 10 worst-performing vendors** **based on their missed appointment rate** (percentage). It also measures what percentage of confirmed appointments were missed (no show) for each vendor. The same query can be used to generate both rankings by sorting vendors by missed appointment rate in ascending order (best = lowest rate) or descending order (worst = highest rate).
**Dashboard Display:**
🚀 **Top Performing**: Vendors with the lowest missed appointment rate (best performance)
⚠️ **Worst Performing**: Vendors with the highest missed appointment rate (worst performance)
### **Vendor Average Work Order Review**
Identifies the **top 10 best-performing and top 10 worst-performing vendors** **based on their average work order review scores**. This metric **measures customer satisfaction with vendor performance**. The same query can be used to generate both rankings by sorting vendors by average job\_rating in descending order (best = highest rating) or ascending order (worst = lowest rating).
**Dashboard Display:**
🚀 **Top Performing**: Vendors with the highest average job\_rating (best customer satisfaction)
⚠️ **Worst Performing**: Vendors with the lowest average job\_rating (worst customer satisfaction)
### **Vendor Median Work Order Resolution Time**
Identifies the**top 10 best-performing and top 10 worst-performing vendors** **based on their median work order resolution time**. This metric measures vendor-controllable time— **how quickly vendors resolve work orders from assignment/offer to visit time**. The same query can be used to generate both rankings by sorting vendors by median days\_to\_resolve in ascending order (best = fastest) or descending order (worst = slowest).
**Dashboard Display:**
🚀 **Top Performing**: Vendors with the lowest median days\_to\_resolve (fastest to resolve)
⚠️ **Worst Performing**: Vendors with the highest median days\_to\_resolve (slowest to resolve)