> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Technician Setup Guide for Emergency Alerts

> Make a one-page guide with your logo and Latchel numbers that shows your technicians how to let emergency calls and texts through on their phones.

Most missed emergency alerts come from a phone setting that silences or filters calls and texts. Use the builder below to make a one-page guide for your technicians. Add your logo and your Latchel numbers, then download it as a PDF or as a web page you can send or post.

> [!TIP]
>
> **In other words:**
>
> Fill in your company details, check the preview, and download the guide to share with your technicians.

## **How to Make Your Technician Guide**

**1. **Add your company details****

Type your company name, upload your logo, and pick a brand color. The contact name is what technicians save the numbers as, for example "Pam T Work Orders".

**2. **Add your Latchel numbers****

Add the numbers your technicians get calls and texts from, with a short label and note for each. You can add up to three. Not sure which numbers Latchel assigned to you? See the guide below.

> [card] [How to View Your Latchel-Assigned Phone Number](https://help.latchel.com/s/topic/0TO5e000000h9wqGAA/How-to-view-your-Latchel-Assigned-Phone-Number.md)
>
> Find the numbers Latchel assigned to your account in your dashboard.

**3. **Edit the footer****

The footer tells technicians what to do if they still miss calls or texts. Change the text to add your own contact details, office hours, or anything else your team needs.

**4. **Download and share****

Click **Download PDF** to save the guide as a PDF file, or click **Download web page** to get an HTML file you can email, print, or post on your own site.

Company name
Contact name technicians save
Logo (PNG, JPG or SVG, under 2 MB)
Brand color

Your Latchel numbers

Footer

Footer title

Column 1
Column 2
Extra info (optional)

Download web page

Preview

Technician guide preview

> [!NOTE]
>
> Nothing you enter here is saved or sent to Latchel. Your details stay in your browser and are cleared when you leave the page, so download your guide before you close it.

**Need more help with on-call alerts? See the guide below.**

> [card] [How to Troubleshoot On-Call Alerts for Your Technicians](https://help.latchel.com/s/topic/0TO5e000000h9wqGAA/how-to-troubleshoot-on-call-alerts-for-your-technicians.md)
>
> Check phone numbers, let alerts through, and add backup contacts.