> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancelling a Work Order (Resident)

> Need to stop a request that’s no longer needed? This guide walks you through how to properly **cancel a work order** in Latchel and what happens after it’s canceled.

### **Steps to Cancel a Work Order**

<Warning>
  The option to cancel a work order will only be available if the work order is on any status except if its in Needs Approval or Needs Owner Approval.
</Warning>

First, navigate to your **resident dashboard** by following the steps in the help guide:

<Card title="Resident Dashboard Overview" icon="chalkboard-user" iconType="duotone" href="/s/topic/0TO5e000000h9wrGAA/Resident-Dashboard-Overview">
  Learn how to access and navigate your Resident Dashboard for the first time with ease.
</Card>

Once logged in, **select the work order** you need to cancel.

<Frame>
  <img src="https://mintcdn.com/latchel-81/vFvEPvGDVcOqK7PJ/images/image-05-29-2025_12_18_PM.png?fit=max&auto=format&n=vFvEPvGDVcOqK7PJ&q=85&s=0cfebdbd9edfbdf02e174b3e070e8196" alt="Image 05 29 2025 12 18 PM Pn" width="1891" height="780" data-path="images/image-05-29-2025_12_18_PM.png" />
</Frame>

On the **Work Order Details** page, you can view the information about the work order. Then, click **Provide Work Order Update.**

<Frame>
  <img src="https://mintcdn.com/latchel-81/XJBBPaoGwNrf_FqS/images/Latchel-05-29-2025_12_23_PM.png?fit=max&auto=format&n=XJBBPaoGwNrf_FqS&q=85&s=3d265b43c9c4ad0c68b7702438388081" alt="Latchel 05 29 2025 12 23 PM Pn" width="767" height="757" data-path="images/Latchel-05-29-2025_12_23_PM.png" />
</Frame>

Then on the next page, click **Cancel Job Request**.

<Frame>
  <img src="https://mintcdn.com/latchel-81/vFvEPvGDVcOqK7PJ/images/image-05-29-2025_12_25_PM.png?fit=max&auto=format&n=vFvEPvGDVcOqK7PJ&q=85&s=2a5c95b49e72ff7aab8cad7daa8e474c" alt="Image 05 29 2025 12 25 PM Pn" width="445" height="562" data-path="images/image-05-29-2025_12_25_PM.png" />
</Frame>

Next, select **reason for cancellation**, and **provide additional details**. Click **Cancel This Work Order to complete the cancellation.**

<Frame>
  <img src="https://mintcdn.com/latchel-81/vFvEPvGDVcOqK7PJ/images/image-05-29-2025_12_34_PM.png?fit=max&auto=format&n=vFvEPvGDVcOqK7PJ&q=85&s=404c74c0ac43f144a5abfcb778073bef" alt="Image 05 29 2025 12 34 PM Pn" width="531" height="465" data-path="images/image-05-29-2025_12_34_PM.png" />
</Frame>

### **What happens when a work order is cancelled?**

* **Vendors are notified** (if applicable), so they’re aware that the job is no longer moving forward.
* **The task is closed out** in the Latchel system, and no further action will be taken.
* **No charges will be incurred** if the service has not yet been dispatched or completed.
* **The cancellation reason is logged** for internal tracking and reporting purposes.
