> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Comprehensive Resident Help Guides

> Welcome to your go-to resource for getting the most out of your Latchel services. These guides are designed to walk you through common processes like submitting maintenance requests, understanding your Resident Benefits, and knowing what to expect during emergency or routine repairs. Whether you’re new to Latchel or just need a quick refresher, you’ll find helpful, step-by-step instructions to make your experience simple and stress-free.

<Tip>
  Each help guide addresses different areas of interest. If you need more specific information, don't hesitate to ask!
</Tip>

### **Overview**

<Card title="Resident Dashboard Overview" icon="chalkboard-user" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/Resident-Dashboard-Overview">
  Learn how to navigate your Latchel Dashboard to view and manage your maintenance requests and resident benefits.
</Card>

### **Create or Submit Maintenance Request**

<CardGroup cols={2}>
  <Card title="Submitting a New Maintenance Request (Resident)" icon="house-chimney-crack" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/How-can-a-Resident-Submit-a-Maintenance-Request">
    Step-by-step instructions for creating a new maintenance request through the Latchel Dashboard.
  </Card>

  <Card title="Requesting Assistance from Latchel Via Work Order" icon="user-check" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/Requesting-Assistance-from-Latchel-Via-Work-Order">
    Learn how to request direct help from Latchel for your maintenance issue using a work order.
  </Card>
</CardGroup>

### **Confirm or Report Maintenance Request**

<CardGroup cols={2}>
  <Card title="Confirming Completion of a Work Order (Resident)" icon="badge-check" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/How-can-a-Resident-Confirm-Completion-of-a-Work-Order">
    How to confirm that the requested work has been successfully completed.
  </Card>

  <Card title="Rating the Services Provided (Resident)" icon="heart-circle-check" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/Rating-Completed-Maintenance-Request-Service">
    Share your feedback and rate the service after a maintenance visit.
  </Card>

  <Card title="Reporting an Incomplete Maintenance Request" icon="house-circle-xmark" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/How-can-a-Resident-Report-an-Incomplete-Request">
    Let us know if something was missed or unresolved in your maintenance request.
  </Card>
</CardGroup>

### **Update Maintenance Request**

<CardGroup cols={2}>
  <Card title="Providing Updates on a Work Order (Resident)" icon="message-pen" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/How-can-a-Resident-View-or-Update-Work-Orders">
    How to add more information or clarify the issue after your request has been submitted.
  </Card>

  <Card title="Updating Availability (Resident)" icon="calendar-lines-pen" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-to-Update-the-Resident-s-Availability">
    Let us know the best times for a technician to come by.
  </Card>

  <Card title="Adding Images or Files on a Work Order (Resident)" icon="images" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/How-can-a-Resident-Add-Images-and-Files-on-a-Work-Order">
    Upload photos, videos or documents to help explain the issue more clearly.
  </Card>

  <Card title="Cancelling a Work Order" icon="file-xmark" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/Cancelling-A-Work-Order-Resident">
    Instructions for canceling a maintenance request you no longer need.
  </Card>

  <Card title="Generating Work Order Details (Resident)" icon="file-doc" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/How-can-a-Resident-Generate-Work-Order-Details-in-PDF">
    Quickly download or view the full details of your work order.
  </Card>
</CardGroup>

### **Resident Benefits**

<CardGroup cols={2}>
  <Card title="Accessing Your Resident Benefits Hub" icon="clipboard-list-check" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/Accessing-Your-Resident-Benefits-Hub">
    Find out how to log in and access all your available resident benefits.
  </Card>

  <Card title="Resident Benefits: Drain Pack Instructions" icon="pipe-collar" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/Resident-Benefit-Drain-Pack-Instructions">
    Learn how to use your drain pack to prevent common clogs in sinks and showers.
  </Card>

  <Card title="Resident Benefits: Self-Serve Pest Control Kit" icon="bug" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/Resident-Benefits-Pest-Control-Kit">
    Follow the steps to request for a pest control kit for free!
  </Card>

  <Card title="Resident Benefits: Filling for Cash Reimbursement" icon="money-bill-transfer" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/How-can-Residents-Submit-Benefits-Through-Latchel">
    Follow the steps to submit a reimbursement request for eligible services.
  </Card>

  <Card title="FAQ Air Filters for Residents" icon="air-conditioner" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/FAQ-Air-Filters-for-Residents">
    Answers to common questions about receiving and replacing your air filters.
  </Card>

  <Card title="Resident Benefits: Lockout Reimbursement" icon="house-lock" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/Resident-Benefit-Lockout-Reimbursement">
    Instructions on how to request reimbursement if you’ve paid for a lockout service.
  </Card>

  <Card title="ACH Setup Through Ramp" icon="money-check-dollar-pen" iconType="duotone" horizontal href="s/topic/0TO5e000000h9wrGAA/ACH-Setup-Through-Ramp">
    Set up ACH payments through Ramp to reimburse residents quickly and securely for approved maintenance-related expenses.
  </Card>
</CardGroup>