> ## Documentation Index > Fetch the complete documentation index at: https://help.latchel.com/llms.txt > Use this file to discover all available pages before exploring further. # Submitting a New Maintenance Request (Resident) > As a resident, you have access to your **Resident Dashboard** from where you can access your existing and past maintenance requests, and also submit a new maintenance request. This help guide will assist you on how you can **submit a new maintenance request**. First, navigate to your **resident dashboard** by following the steps in the help guide: Learn how to access and navigate your Resident Dashboard for the first time with ease. If this is your first time submitting a maintenance request and you haven't visited your Resident Maintenance Dashboard yet, feel free to **call or send an SMS** to **your unique maintenance hotline number**. Our friendly Latchel Service Operation Associate will connect you and provide your **resident public URL dashboard**. You can obtain your unique Latchel maintenance number from your property manager. From your dashboard page, click the **New Request** icon located on the right side of the page. image.png A new page will open. If the address shown is correct, click the **Select** button. If you want to enter a new address, click **Enter it here** or select **Start Over** to add new information. image.png Once you have selected your address, click **Submit** **a service request**. image.png From here, you can choose if you need a **Maintenance Request** or a **Home Assistant**, then click the **Next Question** button at the upper right corner. image.png On each subsequent page, please **answer the questions related to your concern** and **provide your availability**. Then, click the **Next Question** button to proceed to the following steps. Once all the necessary information is provided, click **Submit Service Request**. \ The work order will then be set to **"Pending"** status and will update you once a service provider confirms the appointment slot. You can also click **View Work Order Details** to check the status of your requested work order. image.png And that's it! You have successfully submitted a new maintenance request. Check your inbox for the email notification with the details of your new maintenance request! **Do you wish to know how you can provide an update on an existing work order?** Follow the steps here: How to add more information or clarify the issue after your request has been submitted.