> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Submit a Maintenance Request Through Your Resident Portal Banner

> If your property manager is a Latchel partner, you may be redirected to Latchel to submit your maintenance requests. Follow the steps below to learn how to submit a maintenance request through your resident portal banner.

Access your **property management's resident portal**.

<Warning>
  If you don’t have the portal link, you can ask your property manager to send it to you.
</Warning>

From your resident dashboard, a **banner** similar to the image below must be displayed. Click the **Latchel link** to submit your maintenance request.

<Frame>
  <img src="https://mintcdn.com/latchel-81/vFvEPvGDVcOqK7PJ/images/maintenancebanner.png?fit=max&auto=format&n=vFvEPvGDVcOqK7PJ&q=85&s=8181261cc930c5f71f8e6b0dfb419928" alt="Maintenancebanner" width="1638" height="105" data-path="images/maintenancebanner.png" />
</Frame>

In the next page that opens on your browser, enter your **full name**, **phone number**, and **email address**. Then click **Submit**.

<Frame>
  <img src="https://mintcdn.com/latchel-81/N494_RgkJw3nniXs/images/Latchel-01-09-2026_07_31_AM.png?fit=max&auto=format&n=N494_RgkJw3nniXs&q=85&s=3125a02964dfc36e97357e4be4a9b063" alt="Latchel 01 09 2026 07 31 AM" width="1092" height="643" data-path="images/Latchel-01-09-2026_07_31_AM.png" />
</Frame>

Confirm the **property address** by clicking **Select**.

<Frame>
  <img src="https://mintcdn.com/latchel-81/N494_RgkJw3nniXs/images/Latchel-01-09-2026_07_34_AM.png?fit=max&auto=format&n=N494_RgkJw3nniXs&q=85&s=4b3b54fbe45da08ac69e6a3f61050f45" alt="Latchel 01 09 2026 07 34 AM" width="857" height="613" data-path="images/Latchel-01-09-2026_07_34_AM.png" />
</Frame>

On each subsequent page, you will be asked troubleshooting questions related to your concern. Let's go through each step to successfull y submit a maintenance request.

Please **answer the questions related to your concern** and **provide your availability**. Then, click the **Next Question** button to proceed to the following steps. Once all the necessary information is provided, click **Submit Service Request**.

<Note>
  Latchel will reach back out to you once an appointment slot is confirmed with a vendor.
</Note>