> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Maintenance Request Guides

> We know that a well-maintained home is essential to your comfort, and we’re here to help! In this section, you’ll find helpful resources on submitting maintenance requests, how you can update your availability, or confirm completion of your request. Whether you’re dealing with an urgent issue or just need guidance on routine maintenance, these guides are designed to make the process as simple and stress-free as possible.

Browse the topics below to find the information you need, and if you have any questions, we’re here to assist!

### **Create or Submit Maintenance Request**

<CardGroup cols={2}>
  <Card title="Submitting a New Maintenance Request (Resident)" icon="house-chimney-crack" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/How-can-a-Resident-Submit-a-Maintenance-Request">
    Step-by-step instructions for creating a new maintenance request through the Latchel Dashboard.
  </Card>

  <Card title="Requesting Assistance from Latchel Via Work Order" icon="user-check" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/Requesting-Assistance-from-Latchel-Via-Work-Order">
    Learn how to request direct help from Latchel for your maintenance issue using a work order.
  </Card>
</CardGroup>

<Card title="How to Submit a Maintenance Request Through Your Resident Portal Banner" color="#ff9b8a" icon="file-pen" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/How-to-Submit-Maintenance-Request-through-your-portal-banner">
  Step-by-step instructions for creating a new maintenance request through an Appfolio banner.
</Card>

### **Confirm or Report Maintenance Request**

<CardGroup cols={2}>
  <Card title="Confirming Completion of a Work Order (Resident)" icon="badge-check" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/How-can-a-Resident-Confirm-Completion-of-a-Work-Order">
    How to confirm that the requested work has been successfully completed.
  </Card>

  <Card title="Rating the Services Provided (Resident)" icon="heart-circle-check" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/Rating-Completed-Maintenance-Request-Service">
    Share your feedback and rate the service after a maintenance visit.
  </Card>

  <Card title="Reporting an Incomplete Maintenance Request" icon="house-circle-xmark" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/How-can-a-Resident-Report-an-Incomplete-Request">
    Let us know if something was missed or unresolved in your maintenance request.
  </Card>
</CardGroup>

### **Update Maintenance Request**

<CardGroup cols={2}>
  <Card title="Providing Updates on a Work Order (Resident)" icon="message-pen" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/How-can-a-Resident-View-or-Update-Work-Orders">
    How to add more information or clarify the issue after your request has been submitted.
  </Card>

  <Card title="Updating Availability (Resident)" icon="calendar-lines-pen" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wqGAA/How-to-Update-the-Resident-s-Availability">
    Let us know the best times for a technician to come by.
  </Card>

  <Card title="Adding Images or Files on a Work Order (Resident)" icon="images" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/How-can-a-Resident-Add-Images-and-Files-on-a-Work-Order">
    Upload photos, videos or documents to help explain the issue more clearly.
  </Card>

  <Card title="Cancelling a Work Order" icon="file-xmark" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/Cancelling-A-Work-Order-Resident">
    Instructions for canceling a maintenance request you no longer need.
  </Card>

  <Card title="Generating Work Order Details (Resident)" icon="file-doc" iconType="duotone" horizontal href="/s/topic/0TO5e000000h9wrGAA/How-can-a-Resident-Generate-Work-Order-Details-in-PDF">
    Quickly download or view the full details of your work order.
  </Card>
</CardGroup>