> ## Documentation Index > Fetch the complete documentation index at: https://help.latchel.com/llms.txt > Use this file to discover all available pages before exploring further. # Requesting Assistance from Latchel Via Work Order > As a resident, you have access to your **Resident Dashboard** from where you can access your existing and past maintenance requests. If you **need assistance** in any of your existing or recent maintenance request, you may follow the steps below. First, navigate to your **resident dashboard** by following the steps in the help guide: Learn how to access and navigate your Resident Dashboard for the first time with ease. From your dashboard, **select the work order** which you need an assistance. image.png On the Work Order Details page, click **Provide Work Order Update** button. image.png Then select **I Need Help**. image.png Now identify if your concern is either **Time Sensitive** or **Not Time Sensitive**. image.png If it's a **time-sensitive concern**, we advise you to call Latchel directly by dialing the number that is shown under **Call our team at** to resolve the issue immediately and provide the **Reference Work Order Number** to the Latchel Associate. Then, click **Done** to exit from the page. image.png If it's **not a time-sensitive concern**, provide the details of your concern and click **Send**. Based on our volume of assistance requests, a Latchel Associate will reach out to you during business hours. image.png And that's it! Your General Help will be received by Latchel. One of our dedicated team members will review your message shortly and respond to you with the utmost care.