> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Resident Benefits: Drain Pack Instructions
> **Latchel’s drain packs** are provided to residents as part of their Resident Benefits to help prevent build-up and reduce the risk of clogs in sinks, tubs, and showers. This guide explains the simple steps for using the drain pack effectively—supporting cleaner drains, fewer maintenance issues, and a better living experience overall.
### **What is Drain Pack?**
Latchel’s drain pack is a resident-provided solution designed to help clear and prevent common clogs in sinks, tubs, and shower drains. It contains a safe, easy-to-use drain treatment that breaks down buildup like hair, grease, and soap residue.
### **Two Types of Easy-to-Use Drain Cleaners**
Your Drain Pack **includes** two easy-to-use tools for common clogs:
* Plastic hair drain clog remover
* Stainless steel drain cleaner
### **Types of Residential Drains**
The drain pack can be used for multiple types of residential drains.
### **5 Easy Steps on How to Use the Drain Snake**
1. **Open the sink drain's stopper.**
* Chances are, you won't even have to remove the stopper. Just lift it up with your hands or open it using the stopper lever just above or below your bathroom faucet. Unclog a bathroom sink - lift drain stopper.
2. **Place hair snake into bathroom sink drain.**
* Place the sharp end of the hair snake into the drain with pointy thorns facing up. how to use drain snake to unclog a bathroom sink - place plastic drain snake into the drain.
3. **Vigorously move around hair snake.**
* We suggest you put on some rubber gloves for this step. After the snake is well into the drain, begin to pull it back up, then down, and side to side. You can rotate it, spin it, whatever. The idea here is to get the thorns (the pointy sides) of the snake to snag any hair (or other clingy debris) in the drain. unclog a bathroom sink - move the snake up, and down.
4. **Pull out hair snake and clean.**
* Make sure you have a trash bag nearby. You'll want to clean hair and debris from the drain snake and place it into a trash bag.
5. **Run water and test drain flow.**
* In conclusion, run your water for a while. Does it drain quickly now? If so, you're done. If not, repeat **step 3** and try again.
### **How to Request for a Drain Pack?**
Access your **Resident Benefit Hub**. Click **My Benefits** from your Latchel online portal.
**Never accessed My Benefits before?** Check the guide below to know more about your Resident Dashboard first!
Learn how to access and navigate your Resident Dashboard for the first time with ease.
Once in the Resident Benefit page, click **Latchel Benefits** to sort all the resident benefits showing. Look for the "**Free Maintenance Drain Pack"** benefit then click **Learn More.**
Next, you will be taken to the **Free Drain Pack Request form**. Click **Start** to fill out the form. Make sure you are typing your correct information especially your property address.
At the end of the form, click **Submit**. Expect a follow-up within **5-7 business days**.
A resident can only order **1 drain pack per calendar quarter**.
### **Important To Know**
Before you continue to request a free drain pack, here are a few important terms:
1. You must be an active resident who has signed a lease at the property you are requesting a review for.
2. Your lease must have current and active Latchel benefit subscription through your lease term.
3. Maximum order of 1 drain pack per calendar quarter (each pack contains a minimum of 3 snakes).
4. You must be current on your rent and any charges due to your property manager or landlord.