> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Messaging Us About Your Work Order (Resident)

> Message us about your maintenance request from our text or your dashboard. Latchel AI replies right away and brings in a person when needed.

Have a question about your maintenance request, or an update to share? You can message us right from your work order. Latchel AI answers right away, and if you need a person, we'll bring one in.

> [!TIP]
>
> **In other words:**
>
> Tap the link in our text (or use your dashboard) to message us about your work order. Latchel AI replies first and passes you to a person when needed.

## **How to Message Us About Your Work Order**

#### 1. Open your conversation.

Tap the link in any text we send you about your work order. Your conversation opens in your phone's browser, with no app to download.

You can also open it from your dashboard: open the work order, then choose **Talk to Us About this Work Order** in the **Action Menu**.

#### 2. Send your message.

Type your message and send it. To share photos of the issue, tap the paperclip icon.

#### 3. Take care of your work order in the conversation.

When we need something from you, you can do it right in the conversation, like sharing your availability, confirming the work is done, or leaving a review.

## **Things to Remember**

> [!NOTE]
>
> Replied to our text instead of tapping the link? No problem. We'll send you the link to your conversation and save your message there.

> [!TIP]
>
> Each work order has its own conversation, so you'll always be messaging about the right request.

## **Frequently Asked Questions**

> **Who am I talking to?**
>
> Latchel AI answers first. If you ask for a person, or your question is something it can't help with, it lets you know and passes you to a person.

> **Do I need to download an app?**
>
> No. Your conversation opens in your phone's web browser.

> **What if I have more than one work order?**
>
> Each work order has its own conversation. Use the link from the text about that work order, or open it from that work order in your dashboard.