> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.

# July 14, 2025

> The following are the Latchel updates for the week of July 14, 2025.

### **New Features**

1. **Support for Puerto Rico Properties!**

We're excited to announce that **users can now add properties located in Puerto Rico!**

This update comes in response to a request from one of our valued customers, E-Support, and we're thrilled to make it available to all active clients.

* **"PR - Puerto Rico"** is now available in the state dropdown menu when adding or editing property addresses.
* **Full support for Puerto Rico service territories** is confirmed and operational.
* **Phone and SMS communication** with residents and service providers in Puerto Rico is fully supported.

Thank you for your continued feedback—your suggestions help us grow and improve!

2. **Mobile Update: Easier Job Scheduling for Service Providers**

We’ve made a small but **impactful design update** to improve how service providers engage with available jobs on **mobile!**

<Check>
  **What's New:**

  * The **call-to-action to schedule jobs** now features a clear border on mobile, making it more visible and easier to tap.
  * Previously, the prompt blended into the background due to color changes between desktop and mobile views—this fix ensures it now stands out.
</Check>

<Frame>
  <img src="https://mintcdn.com/latchel-81/N494_RgkJw3nniXs/images/IMG_0140-07-10-2025_01_20_PM.png?fit=max&auto=format&n=N494_RgkJw3nniXs&q=85&s=6c9a9c245ff6b6b12d36e992ee521ffb" alt="IMG 0140 07 10 2025 01 20 PM Pn" width="1290" height="2270" data-path="images/IMG_0140-07-10-2025_01_20_PM.png" />
</Frame>

This enhancement helps your service providers respond faster to new jobs, keeping work orders moving without delay.

### **Resolved Bugs**

1. **Accurate Unit Counts in Property Search**

We’ve fixed an issue affecting the property search bar display for larger portfolios.

<Warning>
  **What was happening:**\
  \
  Customers with more than 1,000 units were seeing a generic message: **“Search 1000 Properties.”**
</Warning>

<Check>
  **What’s Fixed:**\
  \
  The search bar now correctly reflects the actual number of active units in your account.

  For example: **“Search 1,150 Properties.”**
</Check>

This ensures better visibility into your portfolio and a more accurate user experience.

2. **Non-Emergency WOs Now Routing Correctly**

We’ve fixed an issue affecting **emergency-only customers.**

<Warning>
  **What was happening:**\
  \
  Non-emergency work orders were incorrectly being routed to **“Needs Approval”** instead of the correct state: **“Forwarded to PM.”**
</Warning>

<Check>
  **What’s Fixed:**\
  \
  All non-emergency work orders for emergency-only customers now bypass **“Needs Approval”** and go directly to **“Forwarded to PM”** as expected.
</Check>

This fix helps ensure your workflow stays smooth and aligned with your service preferences.

3. **"Create List" Button for Blank Inspection Templates**

We’ve resolved an issue that was preventing customers from creating blank inspection templates.

<Warning>
  **What was happening:**\
  \
  When attempting to build a blank inspection template, the “Create List” button appeared inactive, blocking progress.
</Warning>

<Check>
  **What’s Fixed:**\
  \
  You can now successfully create blank inspection templates without issue—making it easier to build inspections from scratch.
</Check>

**Keep the feedback coming!**

As we continue to enhance the Inspections feature, we’d love to hear what tools or improvements would be most helpful to you.

<CardGroup cols={2}>
  <Card title="Inspection feedback form" icon="file-pen" iconType="duotone" horizontal href="https://latchel.typeform.com/to/abp89QsS" />
</CardGroup>

### **Special Announcements**

**Catch Up Anytime in Our Newsletter Archive!**

Missed a previous edition of our newsletter? No worries — we've got you covered.

You can now find all past releases in one place, right in our [Help Center!](https://help.latchel.com/home)

<Card title="Product Updates" icon="newspaper" iconType="duotone" href="/s/topic/0TO5e000000h9wsGAA/latchel-newsletter">
  Explore what’s new in Latchel: features, improvements, and bug fixes.
</Card>

Each edition is packed with product updates, feature releases, improvements, bug fixes, and more — so you’ll never miss a beat!

### **We’re Building for You**

Got 60 seconds? Help shape the future of Latchel.\
We’re on our 13th newsletter — and we want to hear from the people who matter most: **you**.

**Tell us: What’s working? What’s missing? What would make your job easier?**

<CardGroup cols={2}>
  <Card title="Share your feedback here — it’s quick and impactful." icon="message-pen" iconType="duotone" color="#ff9b8a" horizontal href="https://forms.gle/fndzwWLczhkWjBQc8" />
</CardGroup>

Your insight helps us build features that ***actually*** solve your problems. Let’s create the tools you’ve been waiting for.

### **Interested in learning more about Latchel's products? Book a meeting with us.**

<CardGroup cols={2}>
  <Card title="Get a Demo" icon="comments-question-check" iconType="duotone" color="#ff9b8a" horizontal href="https://latchel.com/demo-request-releases/" />
</CardGroup>