> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.
# November 17, 2025
> The following are the Latchel updates for the week of November 17, 2025.
### **New Features**
1. **AI Generated Work Order Summaries**
We’ve made it easier than ever to stay on top of work orders!
With our new **Work Order Activity Summaries**, both **Latchel and Property Manager** **users** can now click **“Summarize”** at the top of the Activity log to generate a clear overview of what’s happened so far — plus any **open tasks** that still need attention.
**Want to help us make it even better?**
You can now click **"Provide Feedback"** right inside the **Summary** to share your thoughts directly with our team.
2. **Work Order Imports Now Off by Default (Rentvine & Buildium)**
We’ve made an important change to how **Rentvine** and **Buildium** work orders connect with Latchel.
Based on recent feedback, **Latchel will no longer automatically import work orders** from Rentvine or Buildium into our system by default.
If your account needs work order imports enabled, just let us know — **our CS/PS teams can submit a quick request to Engineering** to turn them on for you.
This change helps ensure cleaner data, better control, and more flexibility for customers managing maintenance across multiple platforms.
3. **Exclude Properties from Latchel Data Sync**
Property Managers now have more control over what gets imported into Latchel.
Based on customer feedback, we’ve added an **“Exclude from Property Sync”** option within supported property management systems (PMS). This allows users to **exclude specific units**—such as commercial spaces, non-revenue units, parking spots, or storage units—from being imported to Latchel.
This enhancement helps maintain cleaner data and ensures that only relevant properties are synced for maintenance management.
### **Resolved Bugs**
1. **Character Limit on Default Access Instructions**
We’ve removed the character limit that previously restricted the amount of text that could be entered in **Default Access Instructions**.
This fix allows users to include **more detailed entry notes and access directions**, ensuring technicians and vendors receive all the necessary information for smoother service visits.
2. **Image Review Links in Tasks**
We resolved an issue where the **“Review Images”** links in tasks didn’t correctly open the Files tab within Latchel. The links have been fixed — all new task links now open the intended Files tab as expected.
### **Special Announcement**
**How to Reach the Right Latchel Team**
We’ve made it easier to get the right support when you need it. Please refer to the contact paths below to ensure your request reaches the right team:
* **Live Work Orders**\
Text (do not call) your assigned maintenance hotline number or use web chat for updates on active work orders, including emergency requests. ***Typical response time: within 10 minutes.***
* **Account Updates or Billing Questions**\
Email [**success@latchel.com**](mailto:success@latchel.com) for technical support, configurations, account settings, or billing inquiries. ***Typical response time: within 1 business day.***
* **Team Training or Structural Changes**\
If you’re adding new team members, need training, or are making large configuration or company structure updates, please schedule time with your Customer Success Manager (CSM). ***Meetings are scheduled based on calendar availability and may include follow-up sessions.***
**For full details, view our Help Guide:**
Know the best ways to get in touch with Latchel for urgent or general support needs.
### **We’re Building for You**
Got 60 seconds? Help shape the future of Latchel. We want to hear from the people who matter most: **you**.
**Tell us: What’s working? What’s missing? What would make your job easier?**
Your input doesn’t just go into a box — it directly shapes the features and improvements we prioritize. The more we hear from you, the better we can build tools that actually solve your day-to-day challenges!
### **Interested in learning more about Latchel's products? Book a meeting with us.**