> ## Documentation Index
> Fetch the complete documentation index at: https://help.latchel.com/llms.txt
> Use this file to discover all available pages before exploring further.
# September 8, 2025
> The following are the Latchel updates for the week of September 8, 2025.
### **New Features**
1. **Concise Work Order Summaries & Smarter Titles**
We’ve made it even easier to quickly understand what’s happening at intake.
Based on customer feedback, work order summaries are now presented in **just a couple of clear sentences**—so you no longer need to read through the full intake back-and-forth to get the key details.
Intake Settings users will also notice **more relevant work order titles** that better reflect the actual issue, making it simple to scan and prioritize at a glance.
* Property Managers will receive concise summaries directly in their notifications.
* Service Providers will continue to receive both the summary and the full resident Q\&A for additional context.
This update reduces effort and saves time for your team while still ensuring the right people have the right level of detail.
**Get to know more about Intake Settings with the help guide below!**
Learn about Latchel's new feature of managing your work order flow!
2. **New Work Order Intake Feedback**
With the **new intake settings feature**, we’re making it easier for you to share input and get the most out of your work orders.
**Work Order Feedback:**\
\
Property Managers can now quickly leave a **thumbs up, thumbs down, and optional comments** on how a work order was processed at intake. Your feedback helps us improve the overall experience and guide future updates.
This release gives you a simple way to share feedback while making it easier to understand work order context at a glance. **Want access to this new feature?**
3. **Global Work Order Search Just Got Better**
We’ve made major improvements to the global Work Order search for Property Managers:
* **More Relevant Results:** Search results are now smarter and display the work orders you’re expecting right at the top.
* **Much Faster:** Search speed has drastically improved, with average wait times reduced from up to **15 seconds down to just 1.5 seconds**.
These updates make it quicker and easier than ever to find the work orders you need.
4. **Enter Your Own Work Order Numbers**
By popular request, Property Managers can now **enter their own Work Order numbers** when creating a new Work Order in Latchel.
* If you’d like to **use your own numbering system**, simply type in the number when creating the Work Order.
* If you **leave the field blank**, Latchel will automatically generate one for you.
This update gives you more flexibility and control when managing Work Orders.
### **Resolved Bug**
**Resident Benefits Access**
Between **8/25 and 9/2**, Resident Benefits links and embedded content were intermittently unavailable. During this time, residents were unable to proceed after entering their phone number because the **SUBMIT** button remained greyed out.
This issue has now been fully resolved, and functionality is back to normal!
### **Key Process Changes**
**Customer Callback Numbers**
Our Ops team will now ensure the **correct callback number is provided based on who they’re contacting**. This change helps prevent misdirected inquiries, reduce customer frustration, and improve efficiency in handling requests.
**Latchel Phone Numbers:**
* **Property Managers & Service Providers**
→ Call **(206) 900-9466** (routes directly to the correct line)
* **Owners**
→ Call/Text **(206) 717-8374** (dedicated owner line)
* **Residents**
→ Do **NOT** provide the above numbers.
→ Residents already have dedicated phone lines, which can be found in the **Maintenance Communication Settings** of the PM Company Profile under Latchel Assigned Phone Number.
**To know more about how you can contact Latchel, visit the help guide:**
Avoid missing calls from Latchel by knowing these phone numbers.
### **We’re Building for You**
Got 60 seconds? Help shape the future of Latchel. We want to hear from the people who matter most: **you**.
**Tell us: What’s working? What’s missing? What would make your job easier?**
Your insight helps us build features that ***actually*** solve your problems. Let’s create the tools you’ve been waiting for.
### **Interested in learning more about Latchel's products? Book a meeting with us.**