Sometimes you want to create a second work order from an existing one. Maybe it makes sense to send a remediation crew separately from the leak repair crew. Maybe a service provider suggested follow up work. Now you can do this with one click.
When you select Split Work Order on any existing job, our LLM analyzes the work order details and suggests how to intelligently split it out. For example, a work order about a slow leak under a bathroom sink might suggest splitting the staining damage into a separate work order — preserving the focus on each issue while keeping them linked.You can accept the AI suggestion, edit both the original and new work order as needed, adjust severity and budget independently, or add even more splits if necessary. Both work orders stay connected in the same project, so you always see the full picture.Behind the scenes — improved automatic Job Splitter:We also refined how we automatically detect and separate issues at intake. We now only create multiple work orders when issues fall into completely separate categories (like a clogged toilet and a broken clothes dryer — nothing to do with each other). Related issues like leak and remediation stay together in one work order, but you are free to split them if you prefer.For more information about splitting work order, visit:
Split Work Order
Learn how to split a work order with multiple issues into separate requests.
AI Intake Call Center Now Speaks Spanish
We’re extending our AI-powered maintenance intake phone line to Spanish-speaking residents. When residents call their Latchel-assigned phone number and press 6 for Spanish, they’ll now connect to our fully bilingual AI intake system.
What This Means:
24/7 Spanish-language intake — no wait times for Spanish-speaking residents
Seamless escalation — if a transfer is requested or needed, residents connect to a live Spanish-speaking Latchel team member
Same fast service — emergency requests, work order creation, and routing all work in Spanish just like English
This update ensures your entire resident base — regardless of language — gets the same fast, professional intake experience. No more translation delays or missed communication.
Intake Settings Rule Analyzer — Smarter Rule-Writing with AI Guidance
We’ve introduced the Intake Settings Rule Analyzer, which helps you write clearer, more interpretable rules from the start. When you add a new rule, the system highlights potential for misinterpretation and suggests wording updates — then lets you accept the suggestion, request changes, or have a conversation about how you want to frame it.This matters because ambiguous rules (like “leak that only occurs when it’s raining and is contained by the resident”) can be interpreted multiple ways by the system that processes intake sessions. The Rule Analyzer catches these edge cases and offers plain-language rewording before you save.To know more about how to manage your Intake settings, visit:
Managing Intake Settings
Manage rules for your work orders to match your team’s preferences.
How It Works:You’ll be able to test your rules by simulating a conversation as if you are the resident. Ask questions, provide answers, and see exactly how your rules respond to real-world scenarios — no more guessing whether your intake logic works the way you intended.
Company Logo Upload in Portal SettingsWe resolved an issue where the logos uploaded to Portal Settings weren’t displaying correct—even though the files were saving in the background.
What was happening:When property managers uploaded their company logo (JPG, PNG, or other image formats), the file would appear to save successfully, but the logo wouldn’t actually render on the Portal. After refreshing or navigating away, users would see the default Latchel logo instead of their uploaded image.
What’s fixed:Company logos now save and display correctly in Portal Settings. Your branding is properly applied across the resident-facing portal, regardless of file format or size. No re-upload needed — if you recently tried uploading a logo, it should now be live.
Enhanced HVAC Safety ProtocolsWe’ve updated our HVAC troubleshooting process to help our team identify dangerous equipment behavior faster — and know when to stop troubleshooting and shut off power immediately rather than attempt resets.The key change: when our associates detect abnormal equipment behavior (unusual sounds, uncontrollable operation, etc.), they now shut off power and escalate to emergency response right away — prioritizing resident safety over attempting a quick fix.
What this means for you:Dangerous HVAC situations get faster, safer responses. No action needed on your end.
We’re locking our 2026 priorities soon, and this is your chance to directly influence what we build next. It takes less than 60 seconds — and every response is reviewed by our product and leadership teams!
Submit your feedback here!
Your input directly impacts which features get built, improved, or deprioritized — this is where that thought turns into action!
