In the event of running our software or data sync tools, if you come across a bug or if the tool gets stuck, please report it to us so we can continue to improve your experience with our product. First, you will need to open your Property Management System to use the tool. The Latchel data sync has a debug tool that inspects each action taken on a page and shows the issues found. To open that tool, click on the floating Latchel logo on your Property Management System dashboard and select “download debug log” from the dropdown menu.

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Share it with us

The file you downloaded will be automatically saved to your computer downloads. Go to your email account to send this file via email to the Customer Success team - success@latchel.com In the body of the email, please provide a short description of what has happened and let us know where you are experiencing this issue. Please also paste the link to your video (press Ctrl V). See below a template you can use to submit your issue: Template:
  • My name:
  • This is what I was trying to do:
  • This is what happened:
  • This is where I experienced the issue (include the link to the webpage):
  • This is the link to the screen recording:
  • If you have questions, use this contact information: