Getting Started

A step-by-step introduction to setting up your Latchel account, learning key features, and getting your team up and running smoothly.

Dashboard Overview

Get familiar with the layout and tools available in your Latchel Dashboard to manage operations smoothly.

Account Settings

Update company info, contact preferences, and general account details to keep everything accurate and up to date.

Data Management & Configurations

Stay organized in Latchel by showing you how to manage properties, residents, portfolios, and company-wide settings to keep your account current and accurate.

Integrations

See how Latchel connects with your property management software and what you need to do to ensure data syncs properly.

Projects & Inspections

Organize unit turns, manage renovations, and track inspections seamlessly with Latchel’s Projects & Inspections tools.

Resident Benefits

Explore the benefits Latchel provides to residents and how they support tenant satisfaction and retention.

Invoice & Payments

Find answers to common questions about billing, invoices, and how payments are processed through Latchel.

Communications & Notifications

Learn how to customize the alerts and messages you receive from Latchel to stay informed without the noise.

Work Order Management

Understand how work orders flow through Latchel, from creation to completion, including vendor coordination and status updates.

Emergency & Escalation Settings

Understand how Latchel handles emergencies and when and how you’ll be contacted for urgent situations.

Preferred Service Provider Settings

Learn how to add, manage, and prioritize your own vendors in Latchel’s system.

Task Mangament

Track and manage maintenance tasks and service requests from start to finish.

User Management

Manage access for your team by adding, editing, or removing users from your Latchel account.

Files & Reports

Access and manage downloadable reports, invoices, and other essential documents stored in your dashboard.