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In this section, you’ll find step-by-step instructions on accessing your Resident Benefits Hub, submitting benefits through Latchel, setting up ACH payments, and more. Whether you need details on lockout reimbursements, drain pack usage, or air filter FAQs, we’ve got you covered. Explore the topics below to get the most out of your benefits. If you have any questions, we’re here to help!

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Resident Benefits

Accessing Your Resident Benefits Hub

Find out how to log in and access all your available Resident Benefits.

Resident Benefits: Drain Pack Instructions

Learn how to use your drain pack to prevent common clogs in sinks and showers.

Resident Benefits: Self-Serve Pest Control Kit

Follow the steps to request for a pest control kit for free!

Resident Benefits: Filling for Cash Reimbursement

Follow the steps to submit a reimbursement request for eligible services.

FAQ Air Filters for Residents

Answers to common questions about receiving and replacing your air filters.

Resident Benefits: Lockout Reimbursement

Instructions on how to request reimbursement if you’ve paid for a lockout service.

ACH Setup Through Ramp

Set up ACH payments through Ramp to reimburse residents quickly and securely for approved maintenance-related expenses.
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