Getting Started with Latchel

Welcome to Latchel! This collection of Getting Started Help Guides is built specifically for property managers like you. Whether you’re new to Latchel or need a refresher on how to navigate our tools and services, this section will walk you through the core features, workflows, and best practices to help you get the most out of the platform. Here, you’ll find guides that cover everything from how service requests flow through Latchel, to managing vendor communication, reviewing escalations, understanding billing, and more. Each guide is designed to be practical and easy to follow—giving you the confidence to manage maintenance operations efficiently and deliver a great experience to your residents. Use these resources as your go-to reference for learning the essentials, training new team members, or quickly finding answers as you work. Let’s get started with Latchel!