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Complete the following steps to redirect Buildium maintenance requests to the Latchel maintenance URL.
This is only a viable option if Latchel handles maintenance for ALL units in Buildium, as this is a global change.

Setup Maintenance Submission to Latchel

Access Resident Center Settings.

From your dashboard, go to Communication > Resident Center Settings.
Buildium 1

Setup Maintenance request redirect.

Select Requests, then under Maintenance request redirect, click Edit.
Buildium 2

Enter your Latchel Residents Work Order Submission URL.

Go to your portal settings, then copy your Residents Work Order Submission URL. Paste the URL into the Redirect URL field.
Buildium 3

Finally, click Save.

Not sure where you can find your Resident Work Order Submission URL? Check how you can find it through the help guide below!

Configuring Portal Settings | Residents Work Order Submission URL

Manage settings that customize your team’s experience in the Latchel portal.
Last modified on August 24, 2026