Skip to main content

Appfolio

If you are using the Appfolio along with Latchel Chrome Plugin Extension, follow these steps on how you can export your property and tenant directory from Appfolio.
  1. First, login to your property management software. Go to Reports, scroll to Tenant Reports, then click Tenant Directory.
    Alternatively, you can simply search “Tenant Directory” using the search bar at the top of the page.
  2. In the Customize Report window, set Tenant Status and Tenant Type to All, and make sure to show Active tenants only. Then, click Update.
  3. On the right side of the page, uncheck all options first. Then manually select the following. Make sure that the rows are not grouped under any category or information.
    • Property Street Address 1
    • Property Street Address 2
    • Property City
    • Property State
    • Property Zip
    • First Name
    • Last Name
    • Phone Numbers
    • Emails
    • Property ID
    • Unit ID
    • Tenant ID
    • Status (optional)
  4. Next, click Action at the upper-right corner of the page, then choose Export as CSV or Export as Excel. Save the file to your computer when prompted.
  5. Finally, attach the file to email and send it to Latchel.

Propertyware

Reference IDs for residents and properties must be downloaded separately. Please follow the steps below to export each one. A. Residents Go to Reports. If you have existing report folders for Contacts, expand Contact Reports. Otherwise you can click New Report to create report for Contacts. Then click View Report.
1propertyware On Demand Real Estate Solution 12 08 2025 04 42 AM Pn
2propertyware On Demand Real Estate Solution 12 08 2025 04 43 AM Pn
Expand Contact: Summary. Make sure the Entity ID is selected. Also, check the boxes of the following:
  • Full Name
  • Email
  • Mobile #
  • Address
  • Address Cont.
  • City
  • State
  • Zip
Entity ID are your tenant’s reference IDs which Latchel uses to identify tenants within the integration.
3propertyware On Demand Real Estate Solution 12 08 2025 04 43 AM Pn
Click Export/Print then select MS Excel. Save it to your compute as prompted.
4screenshot 2025 12 08 043526 12 08 2025 04 43 AM Pn
B. Properties Go to Reports. If you have existing Property Reports within your report folders, expand it then select Units. Otherwise, click New Report at the top to create new report for Units.
1propertyware On Demand Real Estate Solution 12 08 2025 04 42 AM Pn
2ropertyware On Demand Real Estate Solution 12 08 2025 05 17 AM Pn
Expand Building Summary, and make sure to check Building Entity ID only within this section.
The Building Entity ID serves as the property reference ID for integration with Latchel. The Unit Entity ID identifies the unit address for multi-unit properties.
3propertyware On Demand Real Estate Solution 12 08 2025 05 20 AM Pn
Next, expand Unit Summary. Then, check only the following:
  • Unit Entity ID
  • Unit Address
  • Unit Address Cont.
  • Unit City
  • Unit State
  • Unit Zip
4propertyware On Demand Real Estate Solution 12 08 2025 05 29 AM Pn
5propertyware On Demand Real Estate Solution 12 08 2025 05 30 AM Pn
Finally, click Export/Print, select MS Excel, and save the file to your computer when prompted.
6image 12 08 2025 05 35 AM Pn

Rent Manager

Exporting property and resident reports from Rent Manager is a simple two-step process: first, set up the report type, then export the report using that setup. Creating the Report Type
If this type of report with the necessary fields has not yet been created in your Rent Manager, follow these steps. If you have already created a Unit Export with reference IDs, you can skip this and directly download the Unit Export from your Report Writer.
Log in to your Rent Manager dashboard. Navigate to Reports, expand Report Writer, and then select Report Writer Manager.
1desktop Screenshot 12 08 2025 06 35 AM Pn
From the dropdown list under Report Writer Manager, select Unit.
2desktop Screenshot 12 08 2025 06 40 AM Pn
In the new list on the left, click Unit Export, then select the Edit button at the top.
3desktop Screenshot 12 08 2025 06 48 AM Pn
Remove all formulas displayed under Report Columns by clicking the icon on each row. These columns are unnecessary for the Latchel integration.
4desktop Screenshot 12 08 2025 06 54 AM Pn
In the Insertable Fields section, expand Units, then expand Addresses. Double click the following to add the fields:
  • Street 1
  • Street 2
  • City
  • State
  • Postal Code
Notice that each field adds to the Report Columns as you double click them.
5desktop Screenshot 12 08 2025 07 01 AM Pn
In the same Unit fields, scroll down to locate the Unit ID, then double-click it as well.
6desktop Screenshot 12 08 2025 07 07 AM Pn
Next, expand Property, then scroll to Property ID. Double-click it to add it to the report columns.
7desktop Screenshot 12 08 2025 07 10 AM Pn
Now, add the tenants details. Expand Tenants, then locate and double-click the following fields to add them:
  • Full Name
  • Number
  • Email
  • Contact ID
Expand User Defined Fields to find Full Name, Contact ID, and Email. The Number field can be found under Phone Numbers.The Contact ID serves as the Reference User ID that Latchel uses to identify residents in the integration.
5desktop Screenshot 12 09 2025 06 58 AM Pn
**Rename **the report, then click Save.
6desktop Screenshot 12 09 2025 07 00 AM Pn
This does not export your report yet. Continue with the steps below to export the new report type you just created. Exporting the Reference ID Report In the Reports tab, expand Report Writer > Units, then select the report you created for reference IDs.
1desktop Screenshot 12 08 2025 07 28 AM Pn
In the Report Options window that appears, check the top box to include all properties. Also, select Inactive Properties, then click View Report.
2desktop Screenshot 12 08 2025 07 34 AM Pn
Once the generated report appears on your screen, click either Export to Excel or Export to CSV.
3desktop Screenshot 12 08 2025 07 41 AM Pn
Finally, click Export then save on your computer once prompted.
4desktop Screenshot 12 09 2025 06 17 AM Pn
You can also send the report directly to Latchel by selecting Send As Email!