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Quick Video Tutorial: Start Here!

Whenever a work order becomes available depending on your skill set, a notification will be sent out through:
A work order in Finding Service Provider will send automated invites to service providers on queue. The email will show from which Property Management company the work order is from and by clicking on View Job Details, it will route you to your Latchel Dashboard for you to update the work order. 

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Accessing Your Latchel Dashboard Via SMS

Open the link in the SMS

Depending on the setup of the account, you may also receive an SMS. You can view and accept the job by clicking on the link. The SMS message is similar to what you received in the email.
Clicking the work order details link within either the email or SMS you received will take you to the Work Order details page. From here, you can make the necessary updates you need in the work order.Looking for more details about work orders? Please check:

A Service Provider’s Guide in Updating a Work Order.

An overview of the information you can view and manage within a work order.
You will NOT be able to see the complete details of the work order, more importantly the property address, unless you Accept & Schedule the job.

Click My Maintenance

In the same page, you will find the My Maintenance option located at the upper right hand corner of the page. By clicking this, it will take you to your Latchel dashboard.
The dashboard will show recent work orders assigned to you categorized per status. The Latchel dashboard link is unique to every Service Provider. It can be saved as a favorite in the browser or mobile phone device for easy access
Last modified on November 4, 2026