Rescheduling Work Orders in Latchel (Service Provider)

Select the work order

From your dashboard select a work order that needs to be scheduled.

Click Set a New Work Appointment

Then click Set a New Work Appointment.

Choose an arrival window

Now from the calendar provide an arrival window (date and time) for when you will be able to start the work order.

Click Submit Schedule

After selecting your desired schedule, review the details and click Submit Schedule once confirmed.

Click Provide Work Order Update

From the work order status, click on Provide Work Order Update.

Click Set a New Work Appointment

From the next window, click on Set a New Work Appointment.

Click Request Reschedule

There are three potential scenarios from this point:

• Request Reschedule: The system will advance to request schedule availability.
• I spoke to the Resident, we agreed on a different time: Use this option only when the service provider has been in touch with the resident and has noted their availability. Selecting this option will proceed to the Arrival Window to schedule an appointment.
• Cancel: Choose this to negate the previous action and no changes will be made.

For this help guide, click on Request Reschedule.

A prompt will appear indicating that the system has started to collect the resident’s availability. Once the resident provides new availability, a notification will be dispatched to the service provider.