​
Configuring a User Group (Company Level)

The User Group at the Company Level will automatically apply to all portfolios and properties on the account unless there are individual assignments made at the property or portfolio level.

To learn more about configuration inheritance and how to override company-level configurations, see Configuration Inheritance (Property, Portfolio, & Company Level).
Click on the drop-down at the top right-hand side of your screen. Select Account Settings from the menu.
1latchel Pn
From the Account Settings page, click the User Groups tab.
On the right-hand side of your page, click New User Group.
Type in a name for your User Group and clickSave.
On the far right-hand side of your screen, click the ellipsis () and then Add User to Group.
Search for an existing user on your account or create a new user. Click Submit to save.
To set the User Group to receive all of Latchel’s email notifications on the Company Level, click the Details tab. Under the Maint. Communication Settings, click the dropdown under the Default Notification User Group field and select the User Group. Click Save. If you don’t see the User Groups you need to refresh the page so they get populated.

​
Configuring a User Group (Portfolio Level)

The User Group at the Portfolio Level will automatically be applied to all properties within that portfolio.

To learn more about configuration inheritance and how a single property can override Portfolio and company-level configurations, see Configuration Inheritance (Property, Portfolio, & Company Level).
Click the Places tab and then, click Portfolios. Then, search or select the portfolio that you want to edit.
Latchel 07 02 2025 07 47 AM Pn
Latchel 07 02 2025 07 50 AM Pn
On the Details page, scroll down to the Maint. Communication Settings section.
Once you expand the Maint. Communication Settings, click Override under the Default Notification User Group.
From here, you will see the Company Level Notification User Group was automatically applied to the portfolio. To override the settings,  select the User Group from the dropdown under the Default Notification User Group field. Click Save.

​
Configuring a User Group (Property Level)

Click the Places tab and then, click Properties.
Latchel 07 02 2025 07 26 AM Pn
Search or select the property address.
Latchel 07 02 2025 07 29 AM Pn
On the Details page, scroll down to the Maint. Communication Settings. From here, you will see the property inherited from the Company Level User Group. To override this, click Override under Default Notification User Group.
Then select the User Group dropdown under the Default Notification User Group field. Click Save.

​
Need to add new company user? Follow the help guide below!

How to Add and Remove Company User

Easily manage team access in Latchel by adding or removing users from your company account.