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The Expanded Analytics

Latchel Analytics has recently undergone a major update, including new functionality, UI changes, powered through Google Looker Studio. These changes significantly improve how property managers access, filter, and understand their data across their Latchel account. The Analytics dashboard is organized into different sections to help you monitor and evaluate your maintenance performance.
Latchel Analytics New

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The Summary Section

This section contains the 7 key metrics displayed in the main dashboard summary cards and charts.

Latchel Analytics: The Summary Section

Get to know more of about your Analytic’s Summary section via this guide.

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Work Order Section

This section contains detailed work order queries and work order-specific metrics.

Latchel Analytics: The Work Order Section

Explore this guide to better understand your work order performance metrics.

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Vendor Insights Section

This section contains 4 key vendor performance metrics and insights.

Latchel Analytics: Vendor Insights Section

Get a clear view of vendor performance with key metrics on scheduling, missed appointments, reviews, and work order resolution times.

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Property Insights Section

This section contains property performance metrics and insights.
  1. Properties with the Most Requests
This identifies properties with the highest number of work order requests. This also helps identify properties that require the most maintenance attention.
  1. Top Recurring Issues
This identifies issues that repeated (more than once) at any property. This metric shows which issues are recurring problems, helping identify issues that need attention.
  1. Types of Emergency Work Orders
This metric returns emergency work orders with their LLM-categorized types from the work_order_types table. This query uses AI categorization to group emergency work orders into predefined categories such as “Major Leaks and Flooding”, “Heating/Cooling Issues”, “Sewage/Drainage Backups”, etc.
Why This Is Important:Understanding the types of emergency work orders helps identify patterns and prioritize resources. For example, if “Major Leaks and Flooding” is the most common emergency type, you can focus on preventive maintenance, better vendor relationships, or resident education to reduce these incidents.

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Resident Section

This section contains detailed resident information queries.
  1. Resident Details
This provides detailed information about active residents, including their contact information, associated properties, and property owner details.

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Properties Section

This section contains detailed property information queries.
  1. Property Details
This provides comprehensive property information including address, owner details, active residents, and integration data. However, this only includes active properties.

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Invoices Section

This section contains detailed invoice information queries.
  1. Invoices Details
This provides detailed invoice information including line items, associated work orders, properties, and vendor details. It is useful for financial reporting and invoice tracking.
This article is currently a work in progress.