What Is the 24/7 AI Virtual Receptionist?
The 24/7 AI Virtual Receptionist is an opt-in upgrade to your existing Latchel-assigned phone number. It is not a new or separate phone number — it simply expands what happens when someone who isn’t a current resident calls your Latchel line.How to Opt In
Email success@latchel.com to request activation for your account.How Calls Are Routed
If a caller isn’t already registered in Latchel, they’ll hear a short prompt: “If you are a current resident, press 1. For all other callers, press 2.”- Residents who press 1 continue through Latchel’s normal maintenance intake process.
- Everyone else — prospective tenants, owners, vendors, and other non-resident callers — is routed to the AI Receptionist flow.
What Gets Captured
For every call handled by the AI Receptionist, Latchel stores:- A summary of the call
- A recording of the call
- A full transcript of the call
Routing Options
You can choose how the summary, recording, and transcript are delivered. Available routing methods include:- SMS
- A Latchel task
- Slack notification
- Webhook
Giving Feedback
Just like maintenance intake, it’s easy to let us know how the AI Receptionist did — you can give feedback right from the call itself.Supported Languages
The AI Virtual Receptionist supports both English and Spanish.Call forwarding to a live line is not yet available. The AI cannot transfer a caller mid-call — routing to your team happens after the call has ended.