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Latchel MCP (Model Context Protocol) connects Latchel to AI tools like Claude, giving you instant access to help guides, workflows, and answers without leaving your workflow. Instead of searching manually, simply ask a question and get accurate, Latchel-specific guidance in seconds.

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What is Latchel MCP?

The Latchel MCP connector lets you talk to your Latchel account directly from AI assistants like Claude and ChatGPT. Ask in plain English and the assistant can pull and act on your real work-order data — no copy-pasting, no switching tabs. Everything is scoped to your PM company and gated behind your own Latchel login, so the assistant only ever sees what you’re allowed to see.

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What You Can Do

Once connected, you can interact with your Latchel account conversationally. Here’s what’s supported:
  • Work orders — list them, get full details (including open tasks), review activity history, and create new ones.
  • Tasks — list, view details, create, resolve, and reschedule (defer) tasks on a work order.
  • Lookups — search your properties, see the residents on a property, and browse your company’s users and user groups.
A typical request just works conversationally, e.g. “Open a work order for a leaking faucet at 123 Main St for the current tenant” or “What’s still open on work order #4821?”

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Before You Begin

You’ll need the following to connect: An active Latchel account with your PM company credentials A compatible AI assistant plan (see requirements below per platform). The Latchel MCP connection URL: https://app.latchel.com/mcp/user-tools
You’ll be prompted to sign in with your Latchel credentials the first time you connect via standard OAuth — no API keys to manage.

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How to Install

A. Claude (web or desktop)
  1. Open Settings → Connectors.
  2. Click Add custom connector.
  3. Paste the URL: https://app.latchel.com/mcp/user-tools.
  4. Save, then click Connect and sign in with your Latchel account when the login window appears.
  5. Look for the Latchel tools in a new chat — you’re ready to go.
Custom connectors require a Claude Pro, Max, Team, or Enterprise plan.
B. ChatGPT
  1. Open Settings → Connectors (Connured under Apps/Connectors depending on plan).
  2. Choose Add custom connector / MCP server.
  3. Paste the URL: https://app.latchel.com/mcp/user-tools.
  4. Save and complete the Latchel sign-in when prompted.
  5. Enable the connector in your conversation (and Composer/Deep Research where applicable).
Remote MCP connectors are available on ChatGPT Plus, Pro, Business, and Enterprise. Exact menu names vary slightly by plan.