Latchel MCP (Model Context Protocol) connects Latchel to AI tools like Claude, giving you instant access to help guides, workflows, and answers without leaving your workflow. Instead of searching manually, simply ask a question and get accurate, Latchel-specific guidance in seconds.
The Latchel MCP connector lets you talk to your Latchel account directly from AI assistants like Claude and ChatGPT. Ask in plain English and the assistant can pull and act on your real work-order data — no copy-pasting, no switching tabs.Everything is scoped to your PM company and gated behind your own Latchel login, so the assistant only ever sees what you’re allowed to see.
Once connected, you can interact with your Latchel account conversationally. Here’s what’s supported:
Work orders — list them, get full details (including open tasks), review activity history, and create new ones.
Tasks — list, view details, create, resolve, and reschedule (defer) tasks on a work order.
Lookups — search your properties, see the residents on a property, and browse your company’s users and user groups.
A typical request just works conversationally, e.g. “Open a work order for a leaking faucet at 123 Main St for the current tenant” or “What’s still open on work order #4821?”
You’ll need the following to connect: An active Latchel account with your PM company credentials A compatible AI assistant plan (see requirements below per platform). The Latchel MCP connection URL: https://app.latchel.com/mcp/user-tools
You’ll be prompted to sign in with your Latchel credentials the first time you connect via standard OAuth — no API keys to manage.
If you would like to use an email address other than your Latchel admin account, please log out of the Latchel Console before proceeding with these steps.
Open Settings by clicking your Account icon.
From the settings window go to Connectors, then click Customize.
Click the “+” button next to Connectors. Then select, Add custom connector.
Place a name for your custom connector, then paste the URL https://app.latchel.com/mcp/user-tools in the box for Remote MCP server URL. Then click Save.
Once saved, click Connect.
In the new browser on your screen, sign in to your Latchel admin account when prompted to authorize access.
Look for the Latchel tools in a new chat — you’re ready to go.
Custom connectors require a Claude Pro, Max, Team, or Enterprise plan.Note that the screenshots above could be out of date. You may refer to the page below for more information.
If you would like to use an email address other than your Latchel admin account, please log out of the Latchel Console before proceeding with these steps.
Open Settings by clicking your Account icon.
Go to Apps, then click Create App to create a custom MCP application.
Depending on the Chatgpt plan, the exact menu names may vary.
Add your new app name, click the check box for Custom MCP Server, then paste the URL https://app.latchel.com/mcp/user-tools in the Connection box. Click Save when done.
Sign in to your Latchel account when prompted.
Enable the connector in your conversation (and Composer/Deep Research where applicable).
Complete the authorization process by logging in to your Latchel admin account, then authorizing Chatgpt to use the MCP server.
Once authorized, you should be good to go!
Remote MCP connectors are available on ChatGPT Plus, Pro, Business, and Enterprise.Note that these screenshots could be out of date, you may refer below for more information.
Build your MCP Server via ChatGPT
Last modified on June 15, 2026
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