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Action Required Section

These are work orders that the Latchel system detects as being “in trouble” and needing the attention of you or someone at your company. Specifically, work orders will show up in this section IF

  • The work order has an open ‘task.’
  • The task is assigned to you or someone at your company
  • The work order is “open” (i.e. not Cancelled or Completed)

From the Main Dashboard, you can sort the work orders depending on the time duration status (Shortest/Longest). You could also filter it by Portfolio, Owner, Users, and Severity.

For filtering the Severity you could also select the Tiles on the right side of the page to view the Emergency, Urgent, and Normal work orders.

Resident Reviews

Located on the right side of the dashboard, these reviews are from the past 90 days and can be exported to have more information from the resident’s comments.

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Latchel Insight Section(right side of the dashboard)

From here you can see the number of Handled Calls, Completed Work Orders, and Median Resolution Time.

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Waiting On Section (right side of the dashboard)

This section shows the number of people such as how many Residents, Vendors, PMs, or Owners the work orders are waiting for before it can proceed.

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Status Board

In the Status Board, you can view the work orders according to their statuses. 

The status will expand the list of work orders by clicking the dropdown on the right side of the board. Also, a specific work order can be found using the search bar on the top right of the board.

For additional details, you may watch the video below:

How to Update a Company User's Contact InformationHow to Report Bugs and Issues with our Tools