Dashboard Overview

Action Required Section

These are work orders that the Latchel system detects as being “in trouble” and needing the attention of you or someone at your company. Specifically, work orders will show up in this section IF

The work order has an open ‘task.’
The task is assigned to you or someone at your company
The work order is “open” (i.e. not Cancelled or Completed)

From the Main Dashboard, you can sort the work orders depending on the time duration status (Shortest/Longest). You could also filter it by Portfolio, Owner, Users, and Severity.

Visit Latchel Task Page Overview for more insights of this amazing dashboard feature.

Work Order Severity

For filtering the Severity you could also select the Tiles on the right side of the page to view the Emergency, Urgent, and Normal work orders. By clicking a tile—such as Emergency tile—the list of work orders in the Action Required section will update accordingly.

Resident Reviews

Located on the right side of the dashboard, these reviews are from the past 90 days and can be exported to have more information from the resident’s comments.

Latchel Insight Section(right side of the dashboard)

From this section, you can view the number of Handled Calls, Completed Work Orders, and Median Resolution Time. A new addition is the Active Units on Latchel metric, which shows how many active units you currently have.

Waiting On Section (right side of the dashboard)

This section shows the number of people such as how many Residents, Vendors, PMs, or Owners the work orders are waiting for before it can proceed. By clicking a tile—such as the Residents tile—the list of work orders in the Action Required section will update accordingly.

Status Board

In the Status Board, you can view the work orders according to their statuses. The status will expand the list of work orders by clicking the dropdown on the right side of the board. Also, a specific work order can be found using the search bar on the top right of the board.

Another useful feature of this status board is the option to download all work orders. Simply click the downward arrow next to it, and you’ll be prompted to save the file to your computer.