Latchel creates tasks when an action is required to move a job forward. Alternatively, tasks can be created by you and are for you and your team to manage action items.

Tasks are not meant to be created by you for the Latchel team. To request something from Latchel, please message Latchel Support directly.

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Action Required

At the center of your Latchel Dashboard, you’ll find the Action Required section, which contains your open tasks. To view only the tasks that require your attention, use the State filter located at the top right of the Action Required section. Choose of the list of work order states

Click the Task/Work Order that you want to take action and it will direct you to the Work Order page.

Click Approve or Deny, provide a brief description or reason for your action, then click Submit.

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Task Icon

The Task Page Icon (box with check) is located at the upper right corner of the Latchel portal. And it will direct you to the Task Page.

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Task Fields

Tasks are created and managed directly within work orders. The Tasks page provides a centralized view of all tasks associated with your company across various properties. You can filter the displayed tasks using the filter options on the left side of the screen.

If you have tasks piled up, you will notice that each task is categorized with a subject line that briefly summarizes both the action required and the reason behind it.

For example, a subject might read: “Follow-up to receive an estimate.” In this case, “Follow-up” indicates what action is needed, while “to receive an estimate” explains why the task exists. This format helps provide quick clarity on both the nature and the purpose of the task at a glance.

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Task Filter

The filter section helps you to narrow your search of the task you are looking for and to allow you to customize the tasks that display. By default, it will show the overdue tasks for work orders, sorted by priority.

You can adjust each of these filters based on your needs. The Due field can be set to either Overdue or All. The For field can be changed to Work Order or Invoices. Lastly, the Sort option allows you to organize tasks by Priority, Severity, or Age.

The Priority setting allows you to prioritize one task over another, even if they share the same age or severity. For example, high-priority actions—such as scheduling a service provider or responding to a budget increase request—can be addressed ahead of older or equally severe tasks. This field enables Latchel, you, or your team members to designate the relative importance of each task.

In addition to the main filter options, you can further narrow your search by selecting specific criteria from the following filters:

  • My Groups: This option is available if your company settings include different user groups assigned to each property or portfolio.
  • Assignee: Use this filter to display tasks assigned to a specific individual.
  • Portfolio: Filters the task list to show only properties under a specific portfolio.
  • Property: Displays tasks associated with specific properties. A property will not appear in the list if it has no open tasks.
  • Contact: Shows all users or contact persons who have open tasks, along with the number of tasks assigned to each.
  • Contact Type: Allows you to filter tasks based on the type of contact — Vendor, Property Manager (PM), Resident, or Owner. It also shows tasks that are not currently assigned to any contact.

Once you’ve applied your desired filters, click Apply to display the list of tasks.

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Save Filters

Once you’re satisfied with the filters you’ve set, you can save them for future use. Saved filters will appear in the filter bar whenever you click it.

That’s it! You’ve now got a clear view of how to navigate and manage tasks on the Latchel Task Page. Keeping up with action items here helps ensure nothing slips through the cracks.