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Wondering how much work Latchel AI is taking off your team’s plate? The AI Assistant tab shows it all in one place: the messages and vendor conversations it handled, the time it spent (including time on the phone), and how much of that happened after hours.
In other words:The AI Assistant tab is your scorecard for Latchel AI. It shows what the AI handled for you and when.

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What You’ll See

Messages and vendor conversations

See the messages and vendor conversations Latchel AI handled for you.

Time spent

See the time Latchel AI spent on your work, including time on the phone.

After hours vs. business hours

See how much of that activity happened after hours compared with business hours.

A breakdown by activity

See the activity split into messaging, resident calls, automated outbound service provider calls, and work order updates.
The tab also previews what’s coming soon on our Autopilot AI roadmap.

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How to Open the AI Assistant Tab

Go to Account Settings.

Open Account Settings on your Latchel dashboard.

Open the AI Assistant tab.

Click the AI Assistant tab to see your Latchel AI activity.
You can also get there from your feed: click See everything.

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Frequently Asked Questions

AI features are on by default for Autopilot customers. If you’d rather opt out, email success@latchel.com.
Related guides

AI Messaging: How Conversations Work

Let Latchel AI handle resident and service provider messages, so only the ones that need you reach your queue.

Outbound Voice for Vendors

Learn how Latchel’s AI contacts vendors on your behalf to coordinate work order scheduling and details.
Last modified on October 26, 2026