This feature is designed to provide a comprehensive view of all conversations related to a specific work order, including those between resident owners, service providers, and anyone at your company or Latchel.

From the work order page, click Transcripts on the left bottom part of the page.

From here, you will see the conversations related to the work order. If there are multiple SMS conversations, select the SMS conversation you wish to view by clicking the recipient’s name on the left.

NOTE: SMS conversations must be tagged to the correct work order. We also recognize that residents, service providers, and owners might have multiple contact numbers. For ease of reference, these numbers are conveniently located right below the individual’s name. The contact numbers of the recipient can be seen both in the SMS header and the left tab.

To learn more about SMS tagging, you may visit these related help guides:

How to Delete a PortfolioHow to Remove a Preferred Service Provider (Priority List)