How to View SMS Transcripts
Click Transcripts
From the work order page, click Transcripts on the left bottom part of the page.
Select the SMS conversation
From here, you will see the conversations related to the work order. If there are multiple SMS conversations, select the SMS conversation you wish to view by clicking the recipient’s name on the left.
SMS conversations must be tagged to the correct work order. We also recognize that residents, service providers, and owners might have multiple contact numbers. For ease of reference, these numbers are conveniently located right below the individual’s name. The contact numbers of the recipient can be seen both in the SMS header and the left tab.