Communication & Notification Settings
Stay in control of how and when you receive updates with Latchel’s Communication & Notification Settings. This section walks you through the different ways you can manage notifications—whether it’s by email, SMS, or phone—so you never miss an important update. You’ll also learn how to customize team contact preferences, escalation settings, and after-hours communication rules. Use these guides to ensure the right people are notified at the right time, keeping your maintenance operations running smoothly.
SMS Communication
Property Manager 360 Degree Communication View
Get a complete view of all communication on a work order in one place.
How To Send SMS Messages From Latchel
Use Latchel’s platform to send and manage SMS communication.
End SMS Conversation Without Assigning It to Property Managers
Close out SMS threads without triggering a handoff to property managers.
How to Filter SMS by Portfolio
Narrow your SMS view by portfolio to focus on the right conversations.
SMS Transcripts
Download or review full SMS conversation history on any work order.
Tagging Conversation
How to Ensure an SMS Conversation Has the Right Tag
Keep your SMS inbox organized by using the correct tags.
How to Tag SMS Conversations Started by a Property Manager
Ensure outbound messages from property managers are properly tagged.
How to Handle Tags for Someone Asking About Multiple Work Orders
Tag multi-topic SMS messages properly to track each work order.
How to Tag Video Calls to a Work Order
Link video calls directly to the relevant work order for easy reference.
Other Communications & Notification Settings
Customize How Long Latchel Waits Before Contacting Your Next Service Provider
Adjust the time delay between contacting your preferred service providers.
How to Setup Owner Communication
Enable and customize how and when owners receive work order updates.
How to Change the User Notification Group via Work Order
Switch the notification recipient group for a specific work order.
Task Notification Settings
Manage who gets notified and how for specific work order tasks.
How to Access & Read Call Logs
Learn where to find and understand detailed call activity on work orders.
How to Add a Special Note to a Work Order
Attach important notes or instructions directly to a work order.