Communication & Notification Settings
Property Manager 360 Degree Communication View
Introducing the new 360 Degree SMS communication view! Property managers can now have enhanced visibility into the SMS conversations that take place between Latchel associates and their owners, residents, or service providers.
This new feature allows property managers to stay informed and engaged, ensuring seamless communication throughout the entire property management process. Here’s how:
Click the ellipses menu in the headers of the SMS window.
Choose Latchel Agent Conversations from the drop-down, this will pull up a view-only transcript of all SMS Conversations that Latchel Operations has had with the person.
For more visibility about this guide, you may watch this video:
Note:Only conversations that have been tagged to a Property Manager company or a work order for the Property Management Company will show up in the transcript.Latchel Agents will ensure not to forget to tag a conversation otherwise they cannot go back and tag SMS once the conversation has ended.