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Your residents may call or text this phone number to create work orders, send in pictures, etc. As a Property Manager, you can also call the phone number issued to you to create new emergency requests.

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How to View Your Latchel-Assigned Phone Number

Open Account Settings

To view the number, log in to your Latchel dashboard. At the far right coner of your dashboard, click your user icon, then choose Account Settings.
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Expand Maint. Communication Settings

This will take you to the details tab of your Account Settings. On the left-hand side of your page, click the drop-down for Maint. Communication Settings. There you will see the phone number Latchel has assigned to your account.
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Also in this section, you will find your Latchel Communication Phone Number. This is the phone number you send and received text messages to and from.
Latchel currently does not support phone calls on this phone.
All automated texts from Latchel now come from your Assigned Number. That’s the same maintenance or general intake line your residents call. When residents reply to an automated text, Latchel’s AI and our team can handle more of those replies for you, so fewer stray messages land on your desk.
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For any concerns about your assigned phone numbers, please reach out to Latchel by emailing team@latchel.com or success@latchel.com.
Last modified on November 4, 2026