The Vendor Insights section in Latchel Analytics highlights key performance metrics that help property managers evaluate vendor reliability and efficiency. By comparing top and lowest performers across scheduling speed, missed appointments, review ratings, and resolution time, you can quickly identify vendors who consistently deliver the best results.
Go to the Vendor Insights to see all 4 key metrics available!
Use the filters, sorting options, and toggle options in each metric to customize the list.
Hovering your mouse to the upper right corner of the list will give you the option to sort, filter, and export this metric too!Just look for View applied filters ( ), and More ( )!
This identifies the top 10 best-performing and top 10 worst-performing vendorsbased on their speed to schedule appointments. This metric measures how quickly vendors schedule appointments after being offered/assigned work orders. The same query can be used to generate both rankings by sorting vendors by median hours_to_confirm in ascending order (best) or descending order (worst).
Dashboard Display:🚀 Top Performing: Vendors with the lowest median hours_to_confirm (fastest to schedule)⚠️ Worst Performing: Vendors with the highest median hours_to_confirm (slowest to schedule)
This metric identifies the top 10 best-performing and top 10 worst-performing vendorsbased on their missed appointment rate (percentage). It also measures what percentage of confirmed appointments were missed (no show) for each vendor. The same query can be used to generate both rankings by sorting vendors by missed appointment rate in ascending order (best = lowest rate) or descending order (worst = highest rate).
Dashboard Display:🚀 Top Performing: Vendors with the lowest missed appointment rate (best performance)⚠️ Worst Performing: Vendors with the highest missed appointment rate (worst performance)
Identifies the top 10 best-performing and top 10 worst-performing vendorsbased on their average work order review scores. This metric measures customer satisfaction with vendor performance. The same query can be used to generate both rankings by sorting vendors by average job_rating in descending order (best = highest rating) or ascending order (worst = lowest rating).
Dashboard Display:🚀 Top Performing: Vendors with the highest average job_rating (best customer satisfaction)⚠️ Worst Performing: Vendors with the lowest average job_rating (worst customer satisfaction)
Identifies thetop 10 best-performing and top 10 worst-performing vendorsbased on their median work order resolution time. This metric measures vendor-controllable time— how quickly vendors resolve work orders from assignment/offer to visit time. The same query can be used to generate both rankings by sorting vendors by median days_to_resolve in ascending order (best = fastest) or descending order (worst = slowest).
Dashboard Display:🚀 Top Performing: Vendors with the lowest median days_to_resolve (fastest to resolve)⚠️ Worst Performing: Vendors with the highest median days_to_resolve (slowest to resolve)
