This hub is designed to give you quick access to all the resources you need to navigate your partnership with Latchel. Whether you’re managing emergencies, understanding work order processes, updating account settings, or exploring service options, our categorized help guides provide step-by-step support and key information to help you work efficiently. Browse the sections below to find guidance tailored to your needs—so you can spend less time troubleshooting and more time supporting your residents.
A step-by-step introduction to setting up your Latchel account, learning key features, and getting your team up and running smoothly.
Get familiar with the layout and tools available in your Latchel Dashboard to manage operations smoothly.
Update company info, contact preferences, and general account details to keep everything accurate and up to date.
Stay organized in Latchel by showing you how to manage properties, residents, portfolios, and company-wide settings to keep your account current and accurate.
See how Latchel connects with your property management software and what you need to do to ensure data syncs properly.
Organize unit turns, manage renovations, and track inspections seamlessly with Latchel’s Projects & Inspections tools.
Explore the benefits Latchel provides to residents and how they support tenant satisfaction and retention.
Find answers to common questions about billing, invoices, and how payments are processed through Latchel.
Learn how to customize the alerts and messages you receive from Latchel to stay informed without the noise.
Understand how work orders flow through Latchel, from creation to completion, including vendor coordination and status updates.
Understand how Latchel handles emergencies and when and how you’ll be contacted for urgent situations.
Learn how to add, manage, and prioritize your own vendors in Latchel’s system.
Track and manage maintenance tasks and service requests from start to finish.
Manage access for your team by adding, editing, or removing users from your Latchel account.
Access and manage downloadable reports, invoices, and other essential documents stored in your dashboard.
This hub is designed to give you quick access to all the resources you need to navigate your partnership with Latchel. Whether you’re managing emergencies, understanding work order processes, updating account settings, or exploring service options, our categorized help guides provide step-by-step support and key information to help you work efficiently. Browse the sections below to find guidance tailored to your needs—so you can spend less time troubleshooting and more time supporting your residents.
A step-by-step introduction to setting up your Latchel account, learning key features, and getting your team up and running smoothly.
Get familiar with the layout and tools available in your Latchel Dashboard to manage operations smoothly.
Update company info, contact preferences, and general account details to keep everything accurate and up to date.
Stay organized in Latchel by showing you how to manage properties, residents, portfolios, and company-wide settings to keep your account current and accurate.
See how Latchel connects with your property management software and what you need to do to ensure data syncs properly.
Organize unit turns, manage renovations, and track inspections seamlessly with Latchel’s Projects & Inspections tools.
Explore the benefits Latchel provides to residents and how they support tenant satisfaction and retention.
Find answers to common questions about billing, invoices, and how payments are processed through Latchel.
Learn how to customize the alerts and messages you receive from Latchel to stay informed without the noise.
Understand how work orders flow through Latchel, from creation to completion, including vendor coordination and status updates.
Understand how Latchel handles emergencies and when and how you’ll be contacted for urgent situations.
Learn how to add, manage, and prioritize your own vendors in Latchel’s system.
Track and manage maintenance tasks and service requests from start to finish.
Manage access for your team by adding, editing, or removing users from your Latchel account.
Access and manage downloadable reports, invoices, and other essential documents stored in your dashboard.