Emergency Identification & Escalation Criteria
Emergency Escalations: Property Damaging and Extreme Habitability Situations
Understand when Latchel will escalate an issue due to property damage or extreme habitability concerns.
Maintenance Automation: Emergency vs. Non-Emergency
Learn how Latchel distinguishes emergencies from standard requests and automates accordingly.
Emergency Process Quick Guide
A fast, simplified reference on how emergencies are identified and managed within Latchel.
Communication & Response Protocols
Emergency Outbound Communication Process
Learn how Latchel reaches out to your team during emergency situations and what to expect.
Contact Rotations and Your Escalation Contacts
See how contact rotations connect to your Emergency Escalation Contacts. To change your escalation contacts, reach out to Latchel.
Setting Up Pre-Dispatch Instructions with Latchel
Provide Latchel with key instructions to follow before dispatching vendors to emergencies.
Failed Emergency Escalation Email List
This email list gets the “Escalation to PM” email when we can’t reach anyone on your Emergency Escalation Contact list or contact rotation for an emergency work order. You’ll find it in Account Settings > Details > Maint. Communication Settings.This list is separate from your contact rotation. Removing someone from a rotation doesn’t take them off this list.
Availability & Scheduling Settings
How to Restrict Evening Availability for Non-Emergency Work Orders
Control when your team is contacted by limiting non-emergency outreach during off-hours.
How to Set Up a Contact Rotation
Set up rotating on-call schedules to evenly distribute after-hours responsibilities.
Emergencies & After-Hours
Set Up Non-Emergency Schedule
Define your team’s availability hours for handling non-urgent work orders.