Emergency & Escalation Settings
Managing emergencies efficiently is critical in property maintenance—and Latchel makes it easier for you. The Emergency and Escalation Settings section helps you take control of how urgent situations are handled. From setting clear contact protocols and on-call schedules to defining emergency vs. non-emergency workflows, this guide ensures your team stays prepared, informed, and responsive when it matters most.
Emergency Identification & Escalation Criteria
Emergency Escalations: Property Damaging and Extreme Habitability Situations
Understand when Latchel will escalate an issue due to property damage or extreme habitability concerns.
Maintenance Automation: Emergency vs. Non-Emergency
Learn how Latchel distinguishes emergencies from standard requests and automates accordingly.
Emergency Process Quick Guide
A fast, simplified reference on how emergencies are identified and managed within Latchel.
Communication & Response Protocols
Emergency Outbound Communication Process
- Learn how Latchel reaches out to your team during emergency situations and what to expect.
How to Contact Latchel
Know the best ways to get in touch with Latchel for urgent or general support needs.
How to Update Your Escalation Contacts
Ensure the right people get notified by updating your emergency escalation contact list.
Setting Up Pre-Dispatch Instructions with Latchel
Provide Latchel with key instructions to follow before dispatching vendors to emergencies.
Availability & Scheduling Settings
How to Restrict Evening Availability for Non-Emergency Work Orders
Control when your team is contacted by limiting non-emergency outreach during off-hours.
How to Set-up an On-Call Rotation
Set up rotating on-call schedules to evenly distribute after-hours responsibilities.