Company Details
Adding Your Company Address
Quickly add or update your company’s address in Latchel settings.
Portal Settings
Configuring Portal Settings
Manage settings that customize your team’s experience in the Latchel portal.
Customize Resident Review URL
Set a personalized URL for residents to leave reviews after service.
How to White Label Your Resident Experience by Portfolio
Show residents your community’s name instead of your company or Latchel branding.
Work Order Budget Limit
How to Customize Work Order Budget Limits
Adjust the budget threshold that triggers approval requirements on work orders.
Intake Settings
Intake Settings replaced Severity and Responsibility Settings and Emergency Temperature Settings. You now set your own plain-language rules for what counts as an emergency, a non-emergency, or a work order that needs your approval.
Introduction to Intake Settings
Learn how Intake Settings control how your work orders are classified and routed.
Users & Teams
User Management
Manage access for your team by adding, editing, or removing users from your Latchel account.