Company Details
Adding Your Company Address
Quickly add or update your company’s address in Latchel settings.
Self-Sign up
Self-Signup - Latchel Standard
Steps for property managers to sign up for Latchel Standard on their own.
Maintenance Communication Settings
How to View Your Latchel-Assigned Phone Number
Learn where to find the phone number assigned to your Latchel account.
How to Manage My Own Invoice Notification Settings
Control how and when you receive invoice notifications from Latchel.
How to Configure a Property with Default Access Instructions
Set standard entry instructions for vendors at the property level.
Portal Settings
Configuring Portal Settings
Manage settings that customize your team’s experience in the Latchel portal.
Customize Resident Review URL
Set a personalized URL for residents to leave reviews after service.
Work Order Budget Limit
How to Customize Work Order Budget Limits
Adjust the budget threshold that triggers approval requirements on work orders.
Emergency Temperature Settings
How Emergency Temperature and Severity Settings Work Together
Understand how temp thresholds and severity levels combine for emergency decisions.
How to Add Emergency Temperature Thresholds
Set temperature ranges that trigger emergency classifications.
Non-Emergency Scheduling
Set Up Non-Emergency Schedule
Define your team’s availability hours for handling non-urgent work orders.
Severity and Responsibility Settings
Managing Severity and Responsibility Settings
Edit default rules for how issues are categorized and who’s responsible.
How to Edit Existing Severity and Responsibility Preset
Update preset rules to better match your team’s maintenance preferences.